Overview
We are looking to recruit a reliable and enthusiastic Dental Nurse to join our motivated, friendly, and hardworking team of Clinicians based within our three sites: Otterbourne, Bicester and Milton Keynes to support the smooth running of our Dental Advisory Service and work on a flexible ad-hoc basis. The exact rota for this role is attached. Please only apply if you are able to commit to the rota.
Working within this role you will carry out complex clinical telephone triage in a sensitive manner providing assessment, advice, and information in line with clinical pathways whilst utilising your knowledge, experience, and professional judgement, referring to other services where appropriate. To work as an autonomous dental practitioner and provide high quality complex dental triage using knowledge, skills, critical thinking, and professional judgement supported by clinical templates and guidelines. To review incoming symptom based dental calls and information calls and telephone enquiries and assess for urgency and priority. To provide dental advice supported by clinical templates/ clinical protocols and facilitate onward referral to other professionals if required. To communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care for the caller. To work towards service delivery targets, clinical indicators, and national and locally negotiated targets. To attend and actively participate in regular management meetings and work with the line manager to improve and/or consistently maintain performance. To participate in performance review and coaching development plans. Please see the job description and person specification for further detail.
We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable). Please be assured that any requests for reasonable adjustments will not negatively affect your application.
Responsibilities
* GDC Dental Nurse registration + 3 years recent practical experience + Triage experience + Ability to remain calm under pressure + Good level of computer literacy + Ability to communicate effectively + Must be flexible + Should be available to work a range of shifts between 7:00-22:00, weekdays, weekends, and bank holidays.
* Attend and actively participate in regular management meetings and performance review and coaching development plans.
* Complete a one-week full-time training programme, covering internal systems, NHS pathways assessments and call centre mentoring, followed by buddy shifts until safe to work solo.
* Ensure effective communication with health economy partners and maintain continuity of care for callers.
Desirable Requirements
* Motivated towards further professional development
* Understanding of Clinical Governance, and audit practices
* Flexible working approach
* IT qualifications
* Call centre experience
Benefits
* Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
* Automatic enrolment into the NHS Pension Scheme.
* Access to continual professional development within SCAS and the wider NHS.
* Occupational Health support and direct access to our Employee Assistance Programme as well as our Health and Wellbeing Team.
* NHS Discounts in over 200 stores.
* Ability to join our staff networking groups.
Corporate Induction
Corporate Induction It’s important to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. We will book your Corporate Induction as soon as we can (depending on availability).
* Corporate Induction in person, held over one and a half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
* Please note - depending on your role additional training may be required following on from your corporate induction.
We at South Central Ambulance Service (SCAS) have exciting opportunities within our dynamic and innovative urgent care service which is driven by saving lives and ensuring our patients receive the care that they need.
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