What you’ll be doing
1. Working with Product teams, you will lead product, feature and content launches, ensuring that every product initiative aligns with our strategic customer narrative, is insight-led, commercially sound, and clearly articulated to our business, our Guides, and our customers
2. Working with Insight teams, you will steer the insight strategy to ensure we have sound, actionable insight that drives the wider business to create effective marketing, commercial, GTM strategies
3. Working with Marketing, Commercial, GTM, Sales and Operational teams, you will be the product expert – able to articulate how we are solving customer problems, delivering meaningful value to customers and to the business
4. Working with Networks teams, you will identify opportunities to unite network insight with deep knowledge of the customer and the Consumer business, to deliver meaningful customer and business value
5. Champion Agile ways of working, fostering a culture of iterative delivery, continuous feedback, and cross-functional collaboration
What we’re looking for
Strategic & Analytical Skills:
6. Proven experience in translating customer and market insights into actionable product and go-to-market strategies
7. Demonstrated commercial acumen with a track record of aligning product initiatives to measurable business KPIs (e.g. NPS, base growth, net adds)
8. Experience shaping and communicating strategic narratives across complex product portfolios
Communication and Storytelling:
9. Skilled in simplifying technical complexity, distilling this into meaningful customer narratives that solve problems and deliver value
Insight and Data fluency:
10. Strong understanding of customer insight methodologies and behavioural analytics, with an ability to steer insight strategy and apply findings to shape product positioning and GTM plans
Go-to-Market & Launch Execution:
11. Experience leading product and feature launches, migrations, and content introductions
12. Experienced in coordinating cross-functional teams to deliver seamless and impactful go-to-market execution
13. Proficient in Agile methodologies and tools (e.g., Jira, Confluence, Kanban boards)
What’s in it for you
14. 10% on target bonus
15. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
16. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
17. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
18. 25 days annual leave (not including bank holidays), increasing with service
19. 24/7 private virtual GP appointments for UK colleagues
20. 2 weeks carer’s leave
21. World-class training and development opportunities
22. Option to join BT Shares Saving schemes
Ready to join us?
Apply today and be part of a team that’s shaping the UK’s digital future.