Facilities Manager (Soft Services) Contract: Government Location: Loughton, IG10 3TN Hours of work: 45 Contract Type: Permanent We are seeking a proactive and experienced Soft Services Facilities Manager to lead the day-to-day operations of the Bank of England’s historic Debden printing works. Job Description This is a highly visible role, responsible for ensuring high-quality service delivery across a range of soft services, including cleaning, front-of-house, workplace management, space planning, security, AV and events, and contractor management. The role provides the opportunity for career progression to Account Manager, enabling you to shape operational strategy across the Bank’s sites. You will be managing a large, partially unused historical site, bringing unique operational and health & safety challenges. Key Responsibilities Lead and manage day-to-day operations across all soft services at Debden, ensuring KPIs and service standards are consistently met. Maintain a strong onsite leadership presence, driving team performance, engagement, and development. Oversee health & safety governance, ensuring statutory compliance and risk management across a complex site. Lead soft service projects, including cleaning, workplace management, space planning, AV and events coordination, and contractor oversight. Deliver continuous improvement initiatives and embed best practices across the site. Support reporting, project management, and governance activities to maintain operational excellence. Build and maintain strong relationships with internal teams, stakeholders, and visiting auditors. Professional and Personal Competencies/Qualifications Proven leadership experience in soft services facilities management Strong project management skills and ability to drive process improvements. Understanding of health & safety, including IOSH certification as a minimum, with practical risk management experience. Experience managing diverse teams and contractors, including mentoring, coaching, and workforce development. Familiarity with KPIs, SLAs, performance reporting, and operational governance. Ability to obtain and maintain BPSS and SC security clearances. Why Join Us: Lead operations at a prestigious, historic Bank of England site. Play a key role in shaping service delivery excellence and operational strategy. Opportunity for progression to Account Manager within the Bank’s facilities management framework. Be part of a professional, collaborative, and high-profile environment with a strong focus on innovation and continuous improvement. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. Becomewhoyouwant, Bepartofsomethingbigger, aplacetobeyou, facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .