Job Description
Supporter Experience Executive
* Hours: Full time - 37.5 hours per week
* Location: Oxford and Hybrid
* Salary: £25,087 - £32,376 per annum
* Closing date: 4th December 2025 at 12 noon
* Interview date: 10th December 2025
Join our team and help make a difference!
Helen & Douglas House is at an exciting point in its journey with a new CEO and a bold five-year strategy. We’re looking for a Supporter Experience Executive to play a vital role in delivering exceptional supporter care and ensuring our fundraising activities run smoothly.
About the Role
As part of our Fundraising Team, you’ll be the first point of contact for our supporters, providing outstanding customer service and stewardship. You’ll manage supporter enquiries, coordinate campaign and event fulfilment, and ensure accurate data handling in line with GDPR and fundraising regulations.
Your responsibilities will include :
* Managing supporter inboxes and handling enquiries with compassion and professionalism.
* Delivering excellent supporter care, including thanking and stewardship.
* Coordinating fulfilment for campaigns, appeals, and events.
* Maintaining accurate supporter records and optimising Gift Aid opportunities.
* ...
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