Job Description
Location-Hybrid with two days per week in Stroud office (GL5)
Are you someone who takes pride in precision and thrives on making things better? If you enjoy digging into details, spotting opportunities for improvement, and helping others succeed, this role could be a great fit. Join us at Ecotricity and be part of a team that’s leading the charge in Britain’s green energy revolution. As we enter an exciting phase of growth in our B2B division, we’re looking for a Quality Administrator to help us deliver exceptional customer experiences and uphold the highest standards across our operations and processes.
As a Quality Assurance Specialist, you’ll play a key role in evaluating and improving the performance of our B2B and Microtricity teams. You’ll assess customer interactions and core industry tasks to ensure accuracy, compliance, and a consistently positive experience. Working closely with our B2B Leadership team, you’ll provide detailed feedback and support continuous improvement initiatives.
This is a great opportunity to make a meaningful impact in a fast-paced, purpose-driven environment.
Key Responsibilities
1. Evaluate agent and process performance against regulatory compliance, commercial controls, data accuracy and behavioural standards.
2. Complete a targeted number...