Our client is a proactive team of Heating & Insulation Specialists on a mission to help families across the UK live in warmer, more energy-efficient homes. Through the installation of eco-friendly boilers, cavity wall insulation and extraction, and access to boiler grants, they are making sustainable living more affordableand achievablefor thousands of households. The Role As a Customer Service Advisor, youll be the first point of contact for families looking to improve their homes energy efficiency. Your role will be to guide them through the process, whether theyre applying for a boiler grant, booking a cavity wall inspection, or simply looking for advice. Key Responsibilities * Conduct outbound calls to prospective customers * Handling incoming calls, emails, and online enquiries with warmth and professionalism * Advising customers on our services, including insulation options, eco-friendly boilers, and grant eligibility * Scheduling appointments and managing follow-ups with surveyors and installation teams * Maintaining accurate customer records and supporting administrative tasks * Resolving queries and ensuring every customer has a smooth, positive experience