Overview
Key Account Manager role at TK Elevator. This is a remote role with regular travel to visit clients.
What we expect
We are looking for an experienced Key Account Manager to join our nationwide Key Accounts department, reporting to the Head of Key Accounts. In this role you will be responsible for managing some of the organisation's largest and/or strategically important customer contracts, maximizing sales and growth opportunities, ensuring customer satisfaction and minimizing outstanding debt.
Responsibilities
* Act as a dedicated point of contact for National Account clients, face to face and via email and telephone, and participate in meetings on a national level.
* Serve as the customer’s voice internally, ensuring their requirements are understood and prioritised. Develop internal relationships to ensure clients’ SLAs and KPIs are consistently met, balancing these with the wider commercial and operational priorities.
* Develop a thorough understanding of contract terms, scope, and obligations, ensuring these are implemented effectively in day-to-day operations to meet compliance, service, and commercial objectives.
* Oversee KPI management to ensure operational delivery consistently meets and exceeds agreed target SLAs, driving continuous improvement and service excellence.
* Asset lifecycle management to advise future customer needs and provide sales colleagues with future lead opportunities.
* Engage in the sales order process, chase up quotations, and convert them into orders.
* Assist with debt management and billing activities for the customer account, supporting timely invoicing and payment collection.
* Manage contract profitability by monitoring financial performance, identifying and pursuing chargeable opportunities outside of standard contract scope, and ensuring these are captured, costed, and invoiced effectively.
* Provide timely and accurate analysis of budgets, schedules, business trends, financial reports, and other business metrics.
* Provide strategic oversight of the account to maximise sales revenue and profitability, driving long-term growth, client retention, and sustainable business success.
* Promote TK Elevator as an organisation and collaborate with other areas of the business.
* Produce customer reports and attend client meetings at regular intervals.
Who we are looking for
* Proven experience managing large, complex customer contracts.
* Experience in negotiating and meeting clients requirements.
* Sound financial and business knowledge.
* Strong communication and presentation skills.
* Ability to manage and influence internal colleagues and stakeholders.
* Excellent attention to detail.
* Highly motivated, reliable and hardworking.
* Excellent time management skills, highly organised, approachable and flexible.
* Ability to manage many tasks and prioritise appropriately.
* Strong organisational and people skills.
* Comfortable building rapport and relationships with the client and internal stakeholders.
* Consistently works to deadlines.
What we offer
* Competitive salary paid on a monthly basis
* Company car or car allowance
* 34 days holiday, inclusive of bank holidays
* Attractive company pension scheme
* Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
* Life Assurance Scheme - 4x annual salary
* Free access to premium health and wellbeing apps
* Subsidised gym membership
* Industry-leading enhanced maternity and paternity provision
* Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
* Long Service award scheme, with holiday benefits
* Employee Assistance Programme
* Refer a friend scheme
About TK Elevator
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
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