Product Specialist/Advisor North Leeds £28,000 - £32,000 Hybrid - 3 days in Office and 2 days from home. Your new company In this role, you will form part of the Customer Experience team and provide expert guidance on products that the business manufactures. You will also support the Regional Sales team with essential product information and assist in keeping product documentation and customer records accurate and up to date. Your ability to build strong relationships and communicate effectively across various channels will be key to maintaining a high level of support for both customers and colleagues. Your new role Provide product advice and commercial support via phone and email Deliver tailored product training to customers and internal teams if and when required Maintain accurate product and customer information Identify and report quality issues to the relevant Quality Manager Stay informed about product developments through close collaboration with business groups Assist in updating product documentation and online resources Support the Regional Sales team with product-related information Essential Experience Working in a customer service office environment Ability to document calls accurately High level of communication skills to engage with internal and external customers If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)