Permanent
A great and friendly place to work, bring your passion, commitment and expertise and enjoy opportunities to make a difference every day.
We welcome applications from the Armed Forces Community – get in touch to find out more.
This role is not eligible for sponsorship.
The post holder will be responsible for their own workload and will work for a specific waiting list speciality or a specific Consultants waiting list. They will identify problems arising during the course of their daily duties from the management of the Theatre Lists and Waiting List.
Shift patterns: 9am‑5pm and 10am‑6pm (alternative shift patterns)
Main duties of the job
* Provide administration and operational booking services for Elective Surgery Admissions booked by the Patient Services Department.
* Manage and maintain the Trust Surgery Waiting list and Theatre Lists.
* Assist and support the Team Leader in the day‑to‑day management of the Department, and to escalated issues and concerns during the booking of the Theatre List and management of the Waiting List.
* Ensure that all patients have been approved for surgery before arranging an admission date.
* Have the ability to deal effectively with difficult conversations, particularly when cancelling patients scheduled admissions at short notice and on the day.
* Pay attention to detail and organise the working day effectively, working without direct supervision following a successful probation period.
* Ensure validation of the waiting list is undertaken on a regular basis.
Job responsibilities
* Prepare theatre lists and admissions for individual Consultants.
* Identify patients from waiting list reports and determine the suitability of case‑mix for Consultants, Registrars or other team members to perform an operation or procedure.
* Complete a working sheet for all admissions and input details into the computerised Lorenzo and ORMIS system.
* Input waiting list details using the Lorenzo computer system from electronic booking forms from outpatient clinics and various other departments and sources.
* Ensure patients receive an online assessment request so that this can be completed prior to a pre‑op appointment being made.
* For patients unable to complete an online assessment, ensure a one‑to‑one telephone call is made by the Pre‑op co‑ordinator.
* Support the management of all Trust waiting lists to meet set targets and manage patient pathways to treatment, preventing unnecessary delays.
Person Specification
Experience and Knowledge
* Minimum 2 years administrative experience
* Knowledge of patient pathways
* Experience of autonomous working
* Experience working within a healthcare setting
* Working knowledge of medical terminology
Qualification(s) and Professional Training
* 4 GCSEs at grade C or above (must include Maths and English) or equivalent
* Willing to complete learning/training courses appropriate to the role’s development
* CLAIT, ECDL, NVQ Business Admin /Customer Services Skills Level 2 or equivalent
Skills and Abilities
* Excellent attention to detail
* Use of computer systems with a high standard of data entry quality.
* Able to work without direct supervision and on own initiative
* Ability to multi‑task and adapt to changing needs quickly and efficiently
Personal Qualities
* Capable of responding to requests and flexible to changing requirements
* Ability to work without direct supervision, on own initiative and prioritise workload
* Develop, establish and maintain positive relationships with internal and external organisations.
* Work as part of a team, cooperating and working together with others and willing to help wherever possible.
Benefits: On‑site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in‑house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on‑site parking.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check for any previous criminal convictions.
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