Salary: £28,000 £32,000 per annum (depending on experience) Location: Remote (must live within reasonable distance of Telford, West Midlands) Contract: Full-time, Permanent (6-month probation period) Were a small, family-run UK training provider specialising in conflict management, personal safety, and physical intervention. We deliver high-quality training nationwide and pride ourselves on professionalism, reliability, and excellent client service. Our team is friendly, close-knit, and supportive, with a relaxed atmosphere where everyone looks out for each other. Were looking for a motivated and proactive Finance & Operations Administrator to play a key role in keeping our business running smoothly. This is a varied role combining finance administration, operations, HR compliance, and general administrative support. Key Responsibilities Manage the companys Xero account: reconciliations, invoicing, and basic financial reporting (profit & loss, balance sheet, cash flow). Issue and chase invoices and quotes, monitor outstanding payments, and liaise with our accountant. Support HR compliance: manage annual leave, pensions, and staff records. Coordinate the training diary: liaise with trainers, schedule courses, and arrange travel/accommodation where needed. Maintain training records, databases, and certification files. Handle client enquiries and provide general administrative support across the business. Undertake other tasks as required to support the team and company growth. What Were Looking For Essential: Experience in finance administration or bookkeeping (Xero preferred). Proficient in Microsoft 365 (Excel, Word, Outlook, Teams, SharePoint). Strong organisational and time-management skills. Excellent communication and problem-solving abilities. Friendly, approachable, with a good sense of humour. Able to work independently and manage competing priorities. Must live within reasonable distance of Telford, have access to reliable transport, and be prepared to attend occasional in-person meetings and team get-togethers. Desirable: AAT Level 2 or 3 (or equivalent bookkeeping qualification). Previous HR admin experience (annual leave, pensions). Experience in logistics, scheduling, or diary management. Experience in a training, education, or service-based organisation. Why Join Us Fully remote role. Permanent full-time position with a 6-month probation period. Salary £28,000£32,000 depending on experience. 28 days holiday plus bank holidays. Pension scheme. Work with a friendly, supportive, close-knit team in a family-run business. Opportunity to take ownership of a varied and essential role within a growing company If youre organised, reliable, and ready to join a team that genuinely looks after each other, wed love to hear from you. Apply today!