It service desk analyst

IT ManagerIT Manager - Belfast (Hybrid)Temporary Opportunity with Potential to Become Permanent40-50k pa depending on experience VANRATH are delighted to be partnering with a highly respected organisation in Belfast to recruit an experienced IT Manager. This is an excellent opportunity for a driven technology professional to take ownership of the IT function, leading day-to-day operations while supporting the organisation's wider technology goals.The successful IT Manager will be responsible for managing IT services, overseeing support operations, leading technical staff, managing third-party suppliers, and ensuring the smooth delivery of IT across the business. This role offers a varied mix of leadership, operational management, stakeholder engagement, and hands-on technical involvement when required. The RoleAs an IT Manager, you will:Lead and manage the day-to-day IT functionOversee Service Desk and End User Support operationsManage, mentor, and develop IT team membersAct as the escalation point for complex technical issuesManage relationships with external suppliers, vendors, and technology partnersMonitor and improve IT service performance across the organisationEnsure incidents, requests, and problems are managed effectivelySupport infrastructure, cloud, and business systems environmentsLead IT projects, upgrades, and continuous improvement initiativesAssist with IT budgeting, forecasting, and technology planningWork closely with senior stakeholders to align IT services with business needsEnsure IT security, governance, and compliance standards are maintained What We're Looking ForTo be considered for this IT Manager opportunity, you should have:Previous experience in an IT Manager, IT Operations Manager, IT Support Manager, or similar leadership roleProven experience managing Service Desk or IT Support teamsStrong people management and leadership skillsExperience managing third-party suppliers and service providersKnowledge of Microsoft technologies including:Microsoft 365Active DirectoryAzureIntuneWindows ServerStrong understanding of infrastructure, networking, and end-user support environmentsExperience managing IT projects and service improvement initiativesExcellent communication and stakeholder management skills DesirableITIL certificationPrevious experience within a multi-site environmentExperience managing outsourced IT servicesExposure to cyber security and governance frameworksProject management experience Why Apply Through VANRATH?VANRATH is Northern Ireland's leading specialist recruitment consultancy.With over 25 years of experience, we work closely with some of the region's most sought-after employers and provide candidates with:Access to exclusive opportunities not available elsewhereSpecialist IT recruitment expertiseHonest market insight and career guidanceInterview preparation and feedbackOngoing support throughout the recruitment process If you're an experienced IT Manager looking for your next leadership opportunity, we'd love to hear from you.Apply today or contact VANRATH for a confidential discussion.Skills:IT Manager IT Operations Manager IT Support Manager Infrastructure Manager Technology Manager Information Technology Manager Service Desk ManagerBenefits:Work From HomeWHJS1_NI