Job Description
Customer Care Manager – North East England
🏠Residential Developer | Competitive Salary and Benefits
We are working with a respected North East housebuilder that is looking for a Customer Care Manager to take ownership of their aftersales and homeowner care service.
If you are someone who thrives on delivering a brilliant customer experience and understands what it takes to keep homeowners happy after completion, this could be the next step for you.
The Role
You will lead a small and dedicated customer care team, managing all aspects of the homeowner journey after completion. From coordinating 7 and 28 day visits to resolving defects and handling escalated complaints, you will be the driving force behind service excellence.
Working closely with site teams, subcontractors, and senior management, you will ensure communication is clear, data is accurate, and every customer interaction reflects the company’s commitment to quality.
What You Will Be Doing
1. Leading and mentoring the Customer Care team to deliver a responsive and professional service
2. Managing post completion visits and ensuring all customer queries are dealt with promptly
3. Using Clixifix or similar systems to track, report, and i...