Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Customer care manager

Sunderland
Permanent
Cdm Recruitment
Customer care manager
Posted: 10h ago
Offer description

Job Description

Customer Care Manager – North East England

🏠 Residential Developer | Competitive Salary and Benefits


We are working with a respected North East housebuilder that is looking for a Customer Care Manager to take ownership of their aftersales and homeowner care service.


If you are someone who thrives on delivering a brilliant customer experience and understands what it takes to keep homeowners happy after completion, this could be the next step for you.


The Role

You will lead a small and dedicated customer care team, managing all aspects of the homeowner journey after completion. From coordinating 7 and 28 day visits to resolving defects and handling escalated complaints, you will be the driving force behind service excellence.


Working closely with site teams, subcontractors, and senior management, you will ensure communication is clear, data is accurate, and every customer interaction reflects the company’s commitment to quality.


What You Will Be Doing

1. Leading and mentoring the Customer Care team to deliver a responsive and professional service
2. Managing post completion visits and ensuring all customer queries are dealt with promptly
3. Using Clixifix or similar systems to track, report, and i...

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Customer care manager
Sunderland
Permanent
Randstad Construction and Property
Customer care manager
See more jobs
Similar jobs
Cdm Recruitment recruitment
Cdm Recruitment jobs in Sunderland
Construction jobs in Sunderland
jobs Sunderland
jobs Tyne and Wear
jobs England
Home > Jobs > Construction jobs > Customer care manager jobs > Customer care manager jobs in Sunderland > Customer Care Manager

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save