Advertising Salary: Competitive
Location: Frimley
Work Mode: On-Site
Hours: 4x9hr shifts on a rota Monday-Sunday. Shifts vary, with early shifts starting from 6.45am and the late shift finishing at 9.15pm.
About the role
InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.
As part of our clinical support team at Frimley, you will be essential in ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their diagnostic pathway. The Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their MRI scan. This role will have strong emphasis on supporting in the admin office with booking patient appointments via NHS and Private patient pathways.
What you are responsible for
- Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
- Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
- Completing the patient's pre‑scan data protection/consent form and health and safety questionnaire (where applicable)
- Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately
- Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout
- Accurately entering all relevant patient data into the patient management system
- Managing administrative tasks within the unit that include:
- Dealing with telephone, direct and face to face enquiries
- Booking clinically validated appointments on the internal system
- Ensuring all payments are invoiced promptly and accurately
We are looking for someone who has
- An empathetic and caring approach
- A passion for delivering the highest level of customer service
- A good understanding of health and safety and infection control
- The ability to work independently and as part of a multi‑skilled team
- Flexibility in working patterns to fulfil site requirements
- Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner
- Strong administration skills with an ability to pick up new systems quickly
- The passion to attend courses to enhance their knowledge and skills for the role required
You should apply if you have the below experience
- Experience in a similar healthcare role, delivering hands on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer focused environment
- Proficient administration skills, such as experience using Microsoft Packages
- Working in a fast‑paced environment
What's in it for you
We offer a fantastic benefits package, which is available through a mobile‑enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to fashion, travel, eating out, technology, leisure and more!
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well‑being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer‑to‑peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid‑for professional memberships and more
