Job Title: Credit Controller
Location: Bromsgrove
Hours: Monday to Friday - 9:00am - 5:00pm
Benefits:
* Company pension scheme
* Free parking
* 25 days holiday plus bank holidays
* KPI Scheme for performance-based pay reviews
* Employee Benefit Scheme
* Friendly, progressive, and fun office environment
* Exposure to a wide and varied client base
* Regular social events and charity fundraising activities
Key Responsibilities:
* Manage the collection of outstanding payments from clients and insurers
* Handle incoming calls related to payment queries, outstanding balances, and general account enquiries
* Process payments and provide clients with accurate account updates
* Address direct debit queries related to premium finance agreements, including payment failures and disputes
* Liaise with the premium finance company to resolve payment issues and maintain accurate records
* Assist the IBA (Insurance Broking Accounts) team in settling insurer accounts and ensuring accurate reconciliation
* Investigate account discrepancies and resolve payment issues
* Produce reports on aged debt and debtor status
* Ensure timely follow-ups on outstanding balances and maintain strong client relationships
* Support process improvements to enhance efficiency in the credit control function
What We re Looking For:
* Proven experience in credit control or a similar financial role
* Strong telephone communication skills, with the ability to handle queries professionally and efficiently
* Ability to work collaboratively with internal teams, including the IBA team, to ensure accurate financial settlements
* Excellent problem-solving and negotiation skills
* High attention to detail and ability to work to deadlines
* Proficiency in financial software and Microsoft Excel
* Personable and good on the phone, with strong networking abilities
* Resilient, out-of-the-box thinker, and team player
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