Location: Blended between office and home (England and Wales). Time in office negotiable 31,105 (pro rated at 18,663) plus London weighting (if applicable) 3,520 (pro rated at 2,112p/a) Flexible within England and Wales Part time (21.75 hours pw) - Mon-Weds Citizens Advice is looking for a communications professional to join our fantastic news team on an interim basis for three days a week. This is a maternity cover position that will start in October 2025 and conclude in October 2026. As a Stories Officer at Citizens Advice, you ll put the people we help at the heart of our external communications work. This role supports the delivery of high-impact news coverage of our key advocacy issues, including welfare, debt and consumer rights. You ll also be producing content based on people s lived experience to support our fundraising objectives; for social media; and for branded communications like impact reports. You ll work with our network of charities across England and Wales and our national charity teams to identify and support people to tell their stories. This role requires excellent judgement and sensitivity as you ll be in direct contact with the people we help at Citizens Advice. You ll have a good understanding of the media landscape, from traditional to social media, and be able to spot and see through innovative ways to amplify people s stories. You'll also be familiar with the principles of confidentiality and safeguarding, and able to apply these consistently in your work. This is a great opportunity to work with your fellow Stories Officers and thrive in the wider news team, working together to make things better for people. Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way. Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed. We re a flexible employer, so this role may suit anyone who d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview. The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees. Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application. Please note, in the event of a high number of applications, we reserve the right to close the application early. This vacancy closes at 23.59 on the closing date. For more information about the organisation, our values and benefits please see the following link - Information, values and benefits Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants