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Exciting Career Opportunity at Citizen!
Are you a driven professional seeking to make an impact in housing?
With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do Citizen
Position: Neighbourhood Officer
Salary: £36,149
Location: Birmingham / Hybrid (Mobile Worker - manage patch based)
Key Responsibilities
* Oversee tenancy management and estate issues.
* Deal with anti‑social behaviour from minor reports to serious cases, and actively be involved in multi‑agency work to resolve issues.
* Deal with sensitive safeguarding matters.
* Carry out regular block and estate inspections.
* Be involved in the management of new build properties for all tenancy management issues.
* Conduct tenancy reviews for all properties within the allocated patch.
Qualifications and Experience
* Ability to carry out interviews to discuss sensitive customer issues.
* Excellent I.T. skills.
* Ability to develop successful professional relationships with partners to achieve positive outcomes.
* Willingness and ability to work flexibly and attend meetings and other events outside normal business hours to meet the needs of the service.
* Ability to adapt positively to change, be resilient to challenges, obstacles, and handle conflict.
* Highly self‑motivated, able to act with integrity and show drive and enthusiasm.
* Current clean driving licence and access to a car.
Manager’s Quote
Are you that special someone ready to make a real difference in our communities? Join our dynamic and culturally rich team of Neighbourhood Officers, covering Birmingham and the West Midlands. We pride ourselves on being brave, honest and ambitious with a strong team spirit and a supportive culture where everyone helps one another and can rely on each other. You’ll have the confidence to work independently and make your own decisions, while knowing that your managers and colleagues are always there to support you when needed. We’re looking for someone with enthusiasm, resilience, and the confidence to take ownership of their work. If you thrive in a role where you’re trusted, empowered, and part of a team that values collaboration and mutual support, this is the role for you.
What We Offer
* Innovative Environment: Be part of a forward‑thinking organization that values creativity and innovation.
* Professional Growth: Opportunities for continuous learning and career advancement.
* Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.
Benefits
* Annual Leave: Annual leave starts at 26 days per year plus bank holidays.
* Annual leave purchase scheme – option to buy up to an additional 5 days per year.
* Enhanced family leave (maternity, paternity and adoption).
* Organisational sick pay.
* Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match.
* Competitive Salary: We offer a competitive compensation package.
* Health and Wellness: Comprehensive health insurance and wellness programs.
* Work‑Life Balance: Flexible working hours and generous leave policies.
* Employee Development: Access to training programs and career development resources.
Company Culture
To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. Our team is passionate about making a positive impact and driving innovation in housing. We will work together as one team and embrace our Citizen values.
Legal and EEO Statements
We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process. This post is subject to a Basic DBS check (Disclosure and Barring Service).
Proud Corporate Member of WISH – The Network for Women Working in Social Housing. Citizen Housing is a Disability Confident Employer. Official Accredited Living Wage Employer.
Job Summary
Location: Birmingham/ Hybrid (Mobile Worker)
Organization: Citizen Housing
Job Type: Permanent, Full Time
Salary: £36,149 per annum
Closing Date: 19/01/2026
Reference ID: 36349
Get in touch
Would you like to speak to a member of our team? Just submit your details and we will be in touch shortly.
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