Overview
Information Technology Support Engineer
Location: Remote (WFH) – occasional on-site client visits
Company: Fortress Technologies Ltd. (Sheffield-based)
Hours: Monday–Friday, 9:00–17:00 (flexible start/finish times available)
Mileage Paid
Role Overview
We’re looking for a dedicated and capable IT Support Engineer to join our growing team. This is a full-time remote role requiring someone who takes pride in their work, respects the client, and always aims to fix issues properly the first time.
You’ll be responsible for resolving IT issues received via phone, email, or the service desk, and for helping maintain our goal of keeping open tickets below 10 at any given time. When the ticket queue is quiet, we expect proactive engagement — improving our internal tooling, documentation, or your own skills with the platforms we use.
What We’re Looking For
* Experience in a 2nd Line Support role
* Excellent knowledge of Microsoft Windows desktop and server environments
* Working understanding of Microsoft 365 / Azure
* Solid networking knowledge (LAN, WAN, Firewalls, Switching, Wireless)
* Exposure to virtualisation technologies (VMware / Hyper-V)
* PowerShell scripting experience would be advantageous
* A natural problem-solver who enjoys variety and autonomy
* Full UK driving licence and access to your own vehicle (mileage reimbursed)
* Relevant certifications (Microsoft, CompTIA, Cisco, Azure, etc.) are desirable but not essential — ability and ambition matter most
* Based in or around South or West Yorkshire
Why Join Fortress Technologies?
* A culture that values doing things right the first time
* Autonomy and trust — we hire professionals who take pride in their work
* Ongoing training and development on the technologies that matter
* Exposure to a wide range of clients, technologies, and projects
* A genuine opportunity to help shape our tooling and processes as we grow
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
Referrals increase your chances of interviewing at Fortress Technologies Ltd by 2x
Get notified about new Information Technology Support Engineer jobs in Sheffield, England, United Kingdom.
Castleford, England, United Kingdom 1 day ago
Clay Cross, England, United Kingdom 6 days ago
Barnsley, England, United Kingdom 12 hours ago
Derbyshire, England, United Kingdom 19 hours ago
Huddersfield, England, United Kingdom 2 weeks ago
Derbyshire, England, United Kingdom 2 weeks ago
#J-18808-Ljbffr