About the role
Day‑to‑day duties include:
* Answering phones and booking appointments
* Responding to queries via phone, in person, and email
* Registering new clients
* Completing insurance forms
* Dispensing medications
* Taking payments
* Providing a warm and welcoming experience to clients arriving at the practice
What we're looking for
The successful candidate will have a good telephone manner, the ability to multi‑task, a good sense of humour, and be empathetic.
* Previous Receptionist experience is essential, veterinary experience is a plus!
* Resilient and able to cope with potentially distressing and emotional situations
* An excellent communicator with strong empathy
* Excellent customer service skills and experience in dealing with members of the public
* A positive attitude and excellent teamwork skills
* Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
* Salary in line with the National Living Wage (as of 1 April 2025)
* Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
* Supportive and collaborative team environment
* Staff discount scheme on veterinary bills and products
* Employee Assistance Programme and access to over 400 Mental Health First‑Aiders
* and lots more!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. For more information, take a look at our pathway here: CVS | Receptionist Career Pathway.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the ‘Apply Now’ button below.
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