Job Description
Job Role - Restaurant Manager
Rate of pay - £48,500 (+service charge)
Location - Windsor (Must Drive)
Position Overview
Responsible for the smooth running of all restaurant services through close liaison with the Head Chef, Assistant Manager, and service team. Develop a well-structured team motivated to deliver high-quality service, guest care, and exceed expectations.
Essential Functions & Physical Requirements
* Manage, lead, and motivate the team to enhance performance, achieve business goals, financial budgets, and service standards.
* Mentor, train, and coach team members, including on-the-job and formal training.
* Manage shift coverage, workload, and resource distribution within and across teams.
* Monitor and evaluate team performance; conduct PDPs for supervisors.
* Handle interviewing, hiring, induction, and succession planning.
* Manage departmental budget, P&L, and payroll.
Service & Operational Standards
* Develop, implement, and monitor service standards to ensure outstanding guest experiences.
* Ensure compliance with health & safety, food handling, and hygiene legislation, as well as hotel guidelines.
* Identify and implement standards to enable service excellence.
* Manage guest service systems, billing, and cash management systems like Micros.
* Respond proactively to guest feedback and comments.
* Drive innovation and continuous improvement in service and operational standards.
Food & Environment Management
* Ensure menu and environment reflect a luxury establishment to meet and exceed guest expectations.
* Review and update menus based on industry trends and guest needs.
* Maintain the condition of furniture, fixtures, and equipment.
* Manage stock of linen, glassware, china, and silverware.
* Ensure team members display excellent personal grooming and hygiene.
Sales & Marketing
* Contribute to F&B marketing plans and promotions.
* Implement sales strategies to maximize revenue.
* Monitor market trends and competition.
Communication & Leadership
* Maintain effective communication with guests, colleagues, and teams.
* Collaborate across brands and partner with colleagues to harmonize procedures.
* Lead and facilitate brand team meetings.
Qualifications & Desirables
* Hotel management diploma or university degree.
* Previous experience in a five-star environment and leadership role.
* Fluent in English, both written and spoken.
* Strong knowledge of the hospitality industry, business acumen, and budget management experience.
* Proven financial success, data analysis skills, and service excellence.
* People management experience and a driven attitude.
* Immaculate appearance.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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