We are looking for an attentive, confident and reliable Night Porter/Receptionist to join our fantastic team at our lovely 31 bedroom hotel located right next to Brighton Seafront. The primary responsibility of this role is to ensure the safety, security and comfort of our guests and the hotel during night hours.
The successful candidate must be able to communicate effectively in English.
Working hours:
9:00pm – 9:00am, approximately 36–42 hours per week
Key responsibilities include, but are not limited to:
* Carrying out regular walk arounds throughout the night, with particular attention to security, noise levels, and fire safety
* Handling guest issues and resolving any problems in a courteous and professional manner
* Responding to guest enquiries and providing assistance as required
* Performing reception duties, including answering the main hotel phone line, taking bookings, checking in late arrivals, and processing early check-outs
* Being familiar with fire alarm systems and following correct procedures in the event of an alarm
* Managing emergencies or any unexpected situations that may arise overnight
* Monitoring CCTV systems
* Being on call for guests throughout the night (emergency telephone provided)
* Completing a detailed handover for the morning shift
* Supporting the housekeeping team when required including assisting with linen bags
Please note that a degree of flexibility is required for this role. A contract will be issued with holiday pay and access to a pension scheme.
Job Types: Full-time, Permanent
Pay: £12.50 per hour
Benefits:
* Company pension
Ability to commute/relocate:
* Brighton BN2 1PB: reliably commute or plan to relocate before starting work (required)
Work Location: In person