Enterprise customers. Complex challenges. Own Revenue Growth
We are a rapidly growing Top Tier ServiceNow Partner, helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform.
Hybrid Working UK – London 2 days per week at The Ministry
We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements.
Strategic Enterprise Sales Account Manager
This is a growth-focused enterprise account management role where you’ll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You’ll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn’t a renewals-only role - we’re looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth.
What You'll Be Doing
* Build and nurture strong relationships with senior stakeholders across customer accounts
* Develop long-term account strategies focused on expanding our footprint within customer organisations
* Identify opportunities for upselling, cross‑selling and new consulting engagements
* Work with technical teams to design solutions that solve customer challenges
* Manage contract renewals, commercial discussions and long‑term customer partnershipsCollaborate with delivery teams to ensure successful outcomes for customers
* Lead account reviews and continually identify ways to improve customer value and engagement
About You
You don’t need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we’d love to hear from you. We’re looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations.
Experience We’re Looking For
* 3–5 years experience in Account Management within technology solutions services – managed services, systems integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial)
* A proven track record of growing and developing customer accounts – mid‑enterprise
* Experience working in solution‑based sales environments – deal sizes £200‑£1 million+ with longer sales cycles – c12‑24 months
* Strong commercial awareness including pricing discussions and contract negotiations
* The ability to build long‑term account strategies and identify growth opportunities
* Excellent stakeholder management skills
* Comfortable working in a fast‑paced, high‑growth environment
* Experience selling into regulated or complex enterprise environments (e.g. Public Sector would be advantageous)
* Experience in a fast‑growing SME
Salary & Benefits
* Base Salary aligned with your expertise and growth
* c£150,000+ OTE
* Bupa health insurance, GP access & Bupa dental care
* Life insurance
* £250 home office setup allowance
* 4% employee pension
* 25 days holiday increasing with tenure
* Comprehensive training and development
* Hybrid working from The Ministry offices in London (typically 2–3 days per week)
* On‑site gym
* Maternity & Parental Leave – enhanced package: for maternity and adoption 16 weeks full pay + 23 weeks statutory maternity pay; for paternity and parental leave 4 weeks full pay; time off for ante and post‑natal appointments
* Flexible working arrangements and a £250 home working allowance to help you create a comfortable workspace
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