Resident Liaison Officer Social Housing Refurbishment
Are you an experienced Residential Liaison / Engagement professional* looking for a stable, long-term role within social housing refurbishment?
*e.g. Resident / Tenant Liaison or Engagement Officer, Planned Works / Maintenance Engagement Officer, Retrofit / Decarbonisation Liaison Officer, Programme Liaison Officer (Housing/Construction)
You could join a well-established, leading property services contractor as they deliver planned maintenance and refurbishment works within occupied housing across Bristol.
Whats in it for you:
car allowance
Annual bonus scheme
Job security in a stable, permanent contract
Long-term career progression opportunities with an industry leader
Structured programmes and a solid pipeline of social housing projects
Supportive site teams who value experienced RLOs
This position requires proven experience as a Resident Liaison Officer / Tenancy Liaison Officer or similar within occupied social housing or construction. Please read below for role details:
The Role Resident Liaison Officer (RLO)
As the Resident Liaison Officer, you will act as the key link between residents, site teams and project management, ensuring refurbishment works are delivered smoothly, safely and with minimal disruption.
This is a highly visible, customer-facing position within occupied social housing environments. Youll support residents with empathy through kitchen and bathroom upgrades, fire protection works, retrofit programmes and planned maintenance schemes.
Key Responsibilities
Act as the main point of contact between residents and site teams
Conduct pre-start visits explaining scope and programme of works
Issue resident letters, access schedules and progress updates
Manage queries, concerns and complaints with empathy and professionalism
Support vulnerable residents and ensure reasonable adjustments
Organise and attend resident meetings and engagement events
Ensure residents understand health & safety and property access requirements
Maintain accurate records of communications, access issues and feedback
Assist with post-completion handovers and satisfaction surveys
Essential Experience (Non-Negotiable):
Previous experience as a Resident/Tenancy Officer or similar
Experience working within occupied social housing properties
Background in planned maintenance, refurbishment or property services
Strong communication and conflict resolution skills
Ability to manage sensitive conversations professionally
Organised and capable of managing multiple properties
IT literate (Microsoft Office and liaison tracking systems)
Full UK Driving Licence
Desirable:
Housing or customer service-related training
DBS clearance (or willingness to obtain)
Apply today for immediate consideration
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