Location: Alcester Quality Business Partner – Domiciliary Care Since 1989, Helping Hands has supported adults of all ages to maintain their independence and stay in the place they know and love. With over 150 branches across England and Wales, we are one of the nation’s leading home care providers — and the only one to be endorsed as a Centre of Excellence by Skills for Care. We are now seeking an experienced and passionate Quality Business Partner to join our team. This is a pivotal role, partnering with the Divisional Director and operational teams to ensure our services meet and exceed regulatory standards, drive continuous improvement, and deliver outstanding customer experiences. Key Responsibilities Drive Quality & Compliance – Act as the strategic quality and compliance lead for your division, working closely with Head of Operations & Regional Directors to maintain high standards of care in line with CQC, CIW, and local authority requirements. Data & Insights – Analyse quality performance metrics to identify trends, risks, and opportunities. Use data-driven insights to inform decisions and shape quality improvement plans. Support & Develop Teams – Provide expert guidance, coaching, and training to operational leaders, equipping them to deliver safe, effective, and person-centred care. Audit & Risk Management – Conduct regular quality assurance audits, identify and mitigate risks, and ensure compliance with internal policies and regulatory frameworks. Continuous Improvement – Lead or support projects that enhance service delivery, efficiency, and customer satisfaction. Stakeholder Engagement – Build strong relationships with regulatory bodies, commissioners, and local authorities to maintain trust and uphold our reputation for excellence. Regulatory Governance – Stay up to date with sector regulations, legislative changes, and best practice to ensure Helping Hands remains at the forefront of quality care. Cross-Functional Collaboration – Work closely with central quality teams and other departments, ensuring that policies, processes, and reporting are aligned with the needs of the business. About You You are an experienced quality leader, ideally from the health or social care sector, with a proven ability to partner with senior leaders to drive measurable improvements. You combine strategic thinking with hands-on delivery and have a deep understanding of regulatory frameworks. You bring: Proven leadership in a quality, compliance, or governance role Strong knowledge of CQC and/or CIW regulations Excellent analytical skills and the ability to translate data into action Confidence in influencing and engaging stakeholders at all levels A proactive, solution-focused mindset and commitment to continuous improvement Strong organisational skills and the ability to manage multiple priorities Flexibility to travel across the region (full UK driving licence required) Desirable: Level 5 Diploma in Health & Social Care Management ISO 9001 Lead Auditor or equivalent in Quality Assurance Experience in policy writing and process development within a regulated care environment What We Offer £400 per month car allowance 23 days annual leave, rising to 25 after 2 years of service Career progression opportunities in a growing, forward-thinking organisation Blue Light Card – discounts at hundreds of retailers and services Refer a Friend Scheme – earn rewards for introducing new colleagues An inclusive and diverse workplace where every employee is valued and supported Ready to shape the future of quality in care? Apply today and join a company where quality is at the heart of everything we do. Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.