Salary:£25,065 - £26,734 (Full Time Equivalent)
Tenure: Permanent
Hours: Full Time (37.5)/ Part Time (If Part time, this role requires you to work Mondays and Fridays)
Location: Gateway 1, Holgate, York
Reports to: Service Co-Ordinator
To provide efficient and effective administrative support to the Clinical Services and Urgent Care directorates to enable them to meet the health needs of patients, ensuring a high standard of care is delivered.
To work collaboratively across directorates providing support as required and to contribute towards a positive patient experience.
There is no sponsorship available for this role.
If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.
Main duties of the job
* Provide administrative support undertaking tasks and referrals on SystmOne clinical system and clinical coding.
* Act as a point of contact for patients and healthcare professionals.
* To communicate with patients over the phone in a professional manner creating a positive patient experience.
* To accurately record patient details on SystmOne clinical system, ensuring good attention to detail.
* To take responsibility for any patient enquiry and follow through to conclusion.
* o deal with patient information in a confidential manner.
* To have ability to work both independently and as part of a team in a busy office environment
* To accurately book appointments as required, ensuring patients are fully aware of full details and expectations and follow-up where necessary.
* Efficiently and accurately retrieving information: via all the clinical systems following appropriate Nimbuscare policies and procedures.
* To effectively communicate information to the team in a clear, concise, and timely manner supporting them to make fully informed decisions regarding patient care.
* To deal with administration requests from colleagues and other members of the wider team as appropriate.
* To take full responsibility for administrative areas of work assigned to you.
* To accurately carry out all duties, effectively and efficiently in line with guidance and protocols.
* To ensure up to date with all Statutory and Mandatory training.
* To work flexibly to help meet the needs of Clinical Services and Urgent Care teams
* To have a thorough knowledge and adhere to all Nimbuscare policies & procedures.
Person Specification
Qualifications
Essential
* Minimum level 2 Maths and English or equivalent experience (GCSE Grade C or Grade 4 or above)
* Ability to work to high standards of accuracy
* Excellent attention to detail
* Good numeracy, administrative and organisational skills
* Excellent customer service skills
* Excellent written and verbal communication skills
* Understand and observe strict confidentiality
Desirable
* Understand and observe strict confidentiality
* Experience of working within the NHS or general practice
* Experience in working with SystmOne
* Experience in processing referrals and use of Gateway.
Experience
Essential
* Competent in the use of Microsoft Applications
* Excellent written and verbal communication skills at all levels
* Able to work well under pressure and work to a deadline
* Able to work as part of a team
* Able to use own initiative
* Be self-motivated with a can-do attitude
* Able to listen and empathise
* Hard working and willing
* Flexible and adaptable, able to work according to changing priorities
* Commitment to professional / personal development
Other
Essential
* Ability to travel across various sites when required.
About us
Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.
Nimbuscare deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust.
We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality.
We are part of the system, and we are here to stay.
Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.
As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.
Please advise us of any reasonable adjustments we can make to support you throughout the recruitment process.
Job Types: Full-time, Part-time, Permanent
Pay: £25,065.00-£26,734.00 per year
Expected hours: No more than 37.5 per week
Benefits:
* On-site parking
Work Location: In person