Do you have a passion for delivering excellent customer service and working in a team environment? Every day we support and work closely with our staff and customers and in this role you will be the first point of contact for our home patients. We believe the right person for this role would possess excellent customer service skills, good attention to detail, and loves working in a team environment.
Permanent full-time role
Monday to Friday between 7am - 6pm (5pm finish on Friday) on Weekly rotating 8 hour shifts.
Essential Duties and Responsibilities
* To manage the processing of customer orders for home patients
* To manage customer queries and complaints ensuring a win win solution for Vantive and the customer
* To create lateral relationships with other departments to support product distribution
* To enhance the reputation of customer success and positively promote the image of Vantive
* To contribute to the evolution of the department by providing feedback and taking action to improveTo positively contribute to the delivery of service excellence to Vantive`s customers and patients
Qualifications
* Organized
* Ability to prioritize workload in a very busy environment
* Strong attention to detail/accuracy
* Good team player
* Professional telephone mannerProactive and reactive nature
* Siebel experience preferred
* Can do attitude, willing and positive manner
Benefits
* Excellent base salary, plus a competitive benefits package
* High importance placed on work life balance
* Commitment to growing and developing an inclusive and diverse workforce
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