Company Description
FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
Finding the fearless.
To stay ambitious, we are lookingfor a driven Supervisor to join the team.
Job Description
The responsibility.
1. Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in beauty
2. Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
3. Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
4. Passionate about the industry and trends
5. Self-driven to develop and maintain your own product knowledge of all beauty products using brand and store product information, education materials and attending training as required
6. Pro-actively engage with clients to develop customer loyalty
7. Contact clients with information on new ranges, products and instore events
8. Own the planning and delivery of in-store events in conjunction with the store and brands
9. Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
10. Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
11. Support with stock counts and other operational duties
12. Be a Brand Expert through positive promotion of product and company image at all times
13. Lead by example to support and coach the Beauty Ambassadors
14. Support the store management team
15. Develop strong relationships with brand representatives
16. Perform as a team player, participating in all activities to contribute to the store objectives
17. Ensure compliance with all policies and procedures
18. Champion our company culture and values
Qualifications
An opportunity like this is for the fearless.
The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:
● Think without limits and take the team with you
You will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it’s the best option for the business.
● Own it and back it
You will take pride in what you do with confidence, but not overconfidence. It’s important you take ownership of your decisions, stand by your convictions and reason with contradiction.
● Not hesitate and act with purpose
You will ask for forgiveness – not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers.
● Be commercial and customer-focused.
You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision.
Candidate Profile.
19. Experience leading a team in a fast paced environment
20. Demonstrates a high level of personal energy
21. Confident, assertive and personable
22. Positive and enthusiastic with a can do attitude
23. Great communication skills
24. Self-driven to upskill and learn
25. Resilient and resourceful
26. A natural coach and leader
Additional Information
The Rewards:
27. Basic rate salary £28,256 per annum
28. 28 days holiday a year inclusive of bank holidays
29. 20% Staff Discount across all Frasers group Stores
30. 50% in store uniform discount
31. Weekly/Monthly & Quarterly Commercial Bonuses
32. Commission led bonuses across a wide range of products
33. Long Service awards
34. Discounted Gym membership