Description Grade and Salary: Grade 5 (£26,338 - £29,959) FTE and working pattern : 35 Hours (5 from 7 days), 1 FTE, the role will be based at the University's campus in Edinburgh. Detailed Description The Information Services department of Heriot-Watt University is committed to delivering integrated, excellent customer centric Library and IT Services to the staff and students of the University. The Process Analyst, reporting to the Head of Digital Transformation, will investigate, document & contribute to the recommendation of improvements in automated and non-automated components of new or changed processes assisting the University in its Strategy. Key duties and responsibilities Investigation and Problem Solving Investigate operational needs and problems, and opportunities Assist in defining acceptance tests for recommendations. Performs a range of work, sometimes complex and non-routine, in a variety of environments. Apply methodical approaches to issue definition and resolution. Communication Working with all levels of the University gathering information on current working processes, for instance who performs an activity, why they perform it, what is the activity, where is the activity and when is the activity performed. To gather the knowledge so the University can organise various resources, in the best possible sequence, to deliver a service and store it within the IS SharePoint site to add to a centralised store of analysis. Document the current state of new IT systems where appropriate. Liaise with colleagues across the university checking for analysis that may already have taken place to avoid duplication of effort. Managing Resources Organise their own work prioritised by the Head of Digital Transformation on a daily basis. Understand and collaborate on the analysis of user/customer needs and represents this in their work. Describe the principles of process mapping and the evidence-based benefits of applying this methodology to current working practices. Service Delivery On the direction of the Head of Digital Transformation, investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated processes across all our Global HWU campuses. Decision Making Processes and Outcomes Contribute to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation. Receives specific direction, accept guidance and has work reviewed at agreed milestones from the Head of Digital Transformation Determine when issues should be escalated to a higher level. Education, qualifications and experience Essential Educated to Scottish Highers/A-Level standard (numerate subject) Experience analysing and documenting business processes using recognised analysis tools Proven ability to use process mapping techniques Strong written and verbal communication skills, including the ability to produce clear documentation and present findings to stakeholders. Demonstrated ability to gather requirements and information Evidence of good organisational and time management skills, including the ability to work independently on multiple tasks. Ability to work collaboratively with diverse teams and levels of seniority. Desirable Degree in a numerate Subject Lean qualification Experience of working in the Higher Education sector Knowledge of GDPR and data protection regulations Knowledge of the project lifecycle, methodologies and RAID Please provide a completed table in MS word addressing the essential and desirable criteria listed above. In your table, clearly demonstrate how your skills, experience, and achievements meet each criteria, using specific examples wherever possible. About our Team The position sits within the Digital Transformation Division, within Information Services, responsible for delivering and managing Digital Transformation for all campuses and for all staff and students, to support delivery of operational excellence. How to Apply Please submit a current CV that highlights your relevant qualifications, skills, and work experience. A completed table, clearly addressing each of the Essential and Desirable criteria listed in the job description. For each criterion, provide concise evidence or examples of how you meet the requirement. A short cover letter briefly introducing yourself and outlining your motivation for applying. Please do not repeat the selection criteria in your cover letter. Applications with current CV, the completed table and Cover letter can be submitted up to midnight (UK time) on Monday, 21 st July 2025. Longlisting Interviews (if required) are anticipated the same week and final interviews are anticipated to be conducted on 4 th and 6 th August 2025. At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community. Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ We welcome and will consider flexible working patterns e.g. part-time working and job share options.