Job information Post No. POSN004279 - First Contact and Signposting Officer We are looking for an enthusiastic individual to join the Housing Advice and Prevention team to be a point of contact and sign posting those seeking housing advice and homelessness services. You will assist in the administration of the Common Housing register assessing the needs of individuals seeking accommodation, to administer the weekly advertisement on behalf of partner Housing associations and undertake general administration/financial tasks. You will also be required to provide a comprehensive response to telephone, face to face or email enquiries. You should have experience of working in a busy office environment and be able to demonstrate your skills in using computer systems and software (Excel/Word/Email). A flexible approach is essential in ensuring deadlines are achieved and our service delivery meets expectations. We can offer you a supportive team of colleagues, a work/life balance including some remote working and an opportunity to develop your skills in a public sector organisation that values its workforce. If you require any further information regarding the role please contact Catherine Griffiths, Senior Housing Advice and Prevention Team Leader catherine.griffiths@newport.gov.uk or Georgia Wearing, Housing Advice and Prevention Team Leader Georgia.wearing@newport.gov.uk We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English. Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role. Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK. Our values – Fairness for all, Making a difference, Being responsible, Working together Ein gwerthoedd – Tegwch ar gyfer pawb, Gwneud Gwahaniaeth, Bod yn gufrifol, Gweithio gydan gilydd