Assistant Registration Service Manager (Additional Superintendent Registrar) - Portsmouth, PO13AF, United KingdomJob Category: RegistrarsRegion / Division: UK RegionLocation: Portsmouth Register Office, Milldam House, Burnaby Road, Portsmouth, PO1 3AFWorking Hours: 3737 hours per week Monday - Friday, plus 80 hours per annum contractual overtime (worked on Saturdays). On call duties over weekends worked on a rota basis (usually 1 in 4 weekends and tied in with Saturday working). We are looking for a confident, positive and energetic operations manager to join our team. The successful candidate will have strong organisational, communication and IT skills and thrive on assisting members of the public at key moments in their livesYour New RoleThe main purpose of the role is to assist the Superintendent Registrar in the delivery of the Registration Service, contributing to the successful development of and public access to the service. The role will be responsible for the day to day management of the service and the registration team including identifying and leading on training, 1:1's, development reviews, timetabling etc. The role will work with the Head of Service to ensure that a high quality and consistent service is delivered through customer engagement, whilst finding innovative solutions for improvement and development. As well as deputising when required, the role will support the Superintendent Registrar in the delivery of the corporate and service priorities and business plans. You will contribute and assist in the production of service delivery plans and ensure corporate and statutory KPI targets are met whilst highlighting foreseeable issues and offering solutions where appropriate. You will also ensure that the service adheres and complies with legislative requirements and regulations. Collaborative working is a key aspect of the role as you will be working with venues and other partners and will be required to creatively establish and managing a marketing plan for ceremonies taking place at Milldam House. You will also partake in the out of hours duty rota, providing advice and support to the busy ceremony teams as well as covering for staff when required. Who is the person summary:As well as either holding the National Accredited Programme for Registration Officers or be willing to undertake this, you will have experience of working with and managing a team preferably across multi-sites. With an understanding of the registration service and local government you will be flexible and creative with excellent organisational, communication and networking skills. It is essential that you have experience of registering births and deaths as well as knowledge of the statutory and non-statutory services provided by the Registration Service. You will have experience of event management, marketing and communication and working as part of a management team to help bring the vision of the service to life. With excellent IT skills, accuracy, an attention to detail and neat handwriting, you will be flexible, patient, tactful and empathetic as you will be dealing with people who may be in a highly emotional state in sometimes difficult situations. You will also have the understanding of health and safety compliance as well as the ability to understand complex legislation. For full details, please review 'who is the person' on the job profile below attached.About Portsmouth City CouncilPortsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours. Additional Information Please ensure that you read the job profile for full details on the post. We are not able to offer sponsorship for this position.Interview date: 15 and 16 April 2026. Our recruitment processFull information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portalYou must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful. We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portalYou will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council Portsmouth City Council is committed to safeguarding and promoting the welfare of adults at risk and expects all staff and volunteers to share this commitment. Every post is subject to PCC and Portsmouth Safeguarding Adults Board safer recruitment procedures. Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.