Helpdesk Administrator - Facilities Provider - North Lanarkshire - Salary £27,000
CBW has an exciting opportunity to work for an established FM service provider situated in North Lanarkshire. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!
Key duties & Responsibilities:
* Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
* Check and maintain FM Helpdesk Inbox
* Schedule reactive and help desk call outs.
* To review jobs received during the working day and allocate accordingly to Engineers.
* Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
* Support the Office & Contract Managers in the administration & delivery of departmental objectives
* Attending to queries should they arise
* General administration support
* Raising Corrective maintenance tasks following on from PPM completed tasks
* Organisation of day-to-day work to ensure that all key tasks are fulfilled
* Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
Requirements:
* Previous Facilities & Maintenance Helpdesk experience would be ideal
* Excellent and professional telephone manner
* Excellent customer service skills
* Time Management
* The capacity to think ahead, plan and prioritise own workload
* The ability to work under pressure and meet deadlines
* Computer literacy
* The ability to work as part of a team
* Work safely in accordance with the company's current health and safety policy and procedures.
* A positive approach, with the determination to succeed
Salary & Benefits:
* £27,000
* Hybrid opportunity
* 25 days holiday plus bank holidays
* Company pension
* On site parking