Automotive Service Administrator Required for Prestige Main Dealer in Weybridge, Surrey
1. Hours: 08:00 - 18:00, Monday to Friday, 45 hours per week, 1 in 3 Saturday mornings (08:00 - 13:00)
2. Salary: £27,000 - £32,000 Basic (depending on experience) with £34,000 - £37,000 OTE (including performance bonuses)
3. Location: Prestige Car Dealership, Weybridge, Surrey
4. Benefits: Company pension scheme, 20 days annual leave (plus bank holidays), staff discounts on vehicle purchases and services, ongoing manufacturer-accredited training, and career progression opportunities within a well-respected dealer group.
Our client, a leading prestige main dealer in Weybridge, is seeking a Service Administrator to join their award winning automotive customer service team. This is an exceptional opportunity to work with a renowned brand in a state-of-the-art dealership, known for its commitment to excellence and outstanding working environment. The role is ideal for an organised, customer-focused professional with a passion for the automotive industry.
Key Responsibilities:
5. Create, manage, and update job cards with precision to ensure smooth workshop operations.
6. Handle customer bookings, enquiries, and follow-ups promptly via phone, email, and in-person, delivering exceptional service.
7. Maintain the service department loading system, scheduling jobs efficiently to align with workshop capacity and technician availability.
8. Ensure all documentation complies with manufacturer standards and internal processes, maintaining accuracy at all times.
9. Coordinate loan vehicle administration, including handover and return, ensuring clear communication with customers.
10. Explain completed work to customers, ensuring full understanding and authorisation of services performed.
11. Collaborate with the service team to support seamless operations and uphold high customer satisfaction standards.
12. Adhere to health and safety regulations, maintaining safe working practices and compliance with dealership policies.
Requirements:
13. Full UK driving licence (essential for vehicle handling and test drives when required).
14. Proven customer service skills, with the ability to build rapport and handle queries professionally.
15. Strong organisational skills, with a keen eye for detail and the ability to multitask in a fast-paced environment.
16. Competency in numeracy, literacy, and IT, including proficiency with service management software (experience with systems like Pinnacle or Kerridge is a plus).
17. Previous experience in automotive service administration or a similar role is preferred but not essential; candidates with strong administrative backgrounds are encouraged to apply.
18. Smart appearance and a professional, positive attitude to represent the dealership’s premium brand.
19. Basic understanding of vehicle mechanics or willingness to learn to assist with customer queries.
20. Team player with excellent communication skills, capable of working collaboratively with colleagues and customers.
This role offers the chance to grow your career with a prestigious dealer group, with access to full manufacturer accreditation training and a clear path for professional development. If you’re a motivated individual with a passion for delivering outstanding customer service, we want to hear from you.
To apply for this Automotive Service Administrator position in Weybridge, contact Liam Buffenbarger at Perfect Placement today. We are the UK's leading Automotive Recruitment Consultancy, with a wide range of Motor Trade Jobs available across the UK.