Subsidence Specialist
Permanent
£45,000 - £50,000 (DOE) + Benefits + bonus + car allowance
South Easts - Kent - London - below Thames
The Client
My client is a a leading specialist, renowned for providing technically advance and cost-effective solutions to their clients. We are looking for a candidate to provide technical advice, support and guidance to our clients as well as proposing bespoke solutions in a friendly and professional manner.
The Role
Carry out initial inspections of insurance claims either in person or remotely
Assess damage, determine probable cause and policy liability
Determine further investigations and monitoring, where necessary, and any remedial or temporary works required
Provide initial report to agreed standards
Attend re-visits as required and report to agreed standards
Implement engineering audit recommendations
Process claims in accordance with SMSs philosophy, standards, service levels and complaints procedure
Update all relevant information in iSubs our client management system, engineering or other
Always maintain high standard of communication, both internally and externally
Meet key performance indicators (KPIs)
Assist Claims Management Unit to proactively progress claims
Is able to respond positively to varying clients requirements and changes in the wider business environment
Problem/complaint resolution
Any other reasonable duties required by your manager
Experience
A degree in a building, engineering or surveying discipline or similar is desirable but not essential
Chartered status in a building, engineering or surveying discipline or similar
Cert C11 Qualified is desired but not essential
Symbility Scheduling Software
Displays exceptional behaviours to support the business, the team and working towards our shared goals
Have good technical skills and problem-solving ability to recognise difficulties and take proactive measures
Have strong organisation and time management skills; to be able to deliver on a variety of actions to tight timescales
Have good dispute resolution handling skills to manage disputes effectively and proactively
Strong computer literacy skills to make effective use of a variety of ICT platforms and applications
Have an ability to work on own as well as part of a team
Have a working knowledge of relevant legal, H & S and regulatory matters
Experience within construction and different repair methods, both technical and commercial
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