Job Description
We are looking for a resourceful and creative individual to support service journey reviews, workshop planning, and event design in a public service setting. You will work with two teams – Service Journey Review (SJR) and Service Excellence (SE) – on key initiatives related to stakeholder engagement, user research, design, and coordination.
Key Responsibilities
1. Workshop & Stakeholder Engagement Support
* Assist with planning and logistics for workshops (e.g. co-creation, ideation sessions).
* Take notes and help document discussions and outcomes.
* Organise raw ideas into themes and support basic insight synthesis.
2. Insight Synthesis & Research
* Support the mapping of user personas, journey maps, and pain points.
* Help summarise qualitative data and workshop findings for reporting.
3. Design & Multimedia Support
* Assist in developing visual content (e.g. posters, presentation slides, videos) for internal programmes.
* Maintain consistency in branding and quality across digital and print collaterals.
4. Event and Admin Coordination
* Support the planning and execution of events and meetings, including logistics, registration, and vendor liaison.
* Maintain well-organised shared folders and working documents.
Job Requirements (Preferred)
* Degree in any field (Design, Communications, Social Sciences, or related fields preferred).
* Good writing and communication skills.
* Proficient in Microsoft Office and basic design tools (e.g. Canva, CapCut, Adobe Premiere Pro).
* Interest or basic knowledge in Design Thinking and user research.
* Organised, detail-oriented, and a team player with a service mindset.
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