Our client is looking for: a dynamic and experienced Site Director to lead a luxury wellness destination in London. This is a rare opportunity to manage a premium spa and wellness centre that combines heritage, serenity, and modern luxury, delivering exceptional guest experiences. The ideal candidate will have a strong track record in operational leadership, people management, and driving commercial performance, with a passion for excellence in service and wellbeing. Role Overview: As Site Director, you will have full accountability for the centre’s overall performance. You will ensure an outstanding guest experience, aligned with the brand’s high-quality standards, while driving sustainable business results through disciplined operational leadership and financial oversight. As the senior leader on site, you will provide clear direction, set priorities, and maintain a strong balance between service excellence, team engagement, and commercial success, while ensuring full compliance with local regulations and internal policies. Key Responsibilities: * Lead all aspects of site operations, ensuring the highest levels of guest experience and service excellence. * Oversee financial performance, budgets, and operational KPIs. * Inspire, develop, and manage a high-performing team, promoting engagement, accountability, and professional growth. * Implement operational standards, procedures, and continuous improvement initiatives. * Ensure compliance with local regulations, health & safety standards, and internal policies. Qualifications & Experience: * Minimum of 3 years as a General Manager in Hospitality, F&B, Wellness, or Fitness industries. * At least 6 years of proven leadership experience within the Hospitality, F&B, Wellness, or Fitness sector. * Degree in Tourism, Hotel Management, Business Administration, or a related field. * Experience with spa or wellness facilities preferred. * Experience with new openings or launch projects is advantageous. * Strong analytical skills, with experience monitoring operational reports and using data to inform decisions. * Demonstrated experience in managing customer satisfaction and continuous improvement initiatives. Personal Characteristics: * Exceptional leadership and people management skills. * Strong commercial acumen and operational discipline. * Passionate about wellness, guest experience, and service excellence. * Excellent communication and interpersonal skills. * Strategic thinker with a hands-on approach to problem-solving