Job Description
Dragon Ultrasound
Llantrisant, South Wales – five minutes from M4 J34
Practice Info:
* Dragon Ultrasound offers medical and pregnancy ultrasound scans, accepting self-referrals and referrals from GPs/other healthcare professionals.
* One reception room and one ultrasound examination room.
* Electronic booking system – telephone and online bookings accepted.
* Free and secure on-site parking.
Opening Hours:
Sunday: 9:00am – 1:00pm
Monday: 9:00am – 1:00pm
Tuesday: 10:00am – 6:30pm
Wednesday: 10:00am – 2:00pm
Thursday: 10:00am – 2:00pm
Friday: 10:00am – 2:00pm
JOB ROLE: RECEPTIONIST
Salary: £12.50/hour.
Contract: 6 months contract, with possibility of then joining in a permanent role at £13.00 p/h, depending on service demand.
Start: Week commencing 13th April 2026.
Paid Working Hours: 12 hours/week.
Wednesday 10:00am – 2:00pm (four hours work).
Friday 10:00am – 2:00pm (four hours work).
Sunday 9:00am – 1:00pm (four hours work).
Annual Leave: 67.2 hours/year
Pay: Monthly.
Key Responsibilities
* Greet and assist clients/visitors.
* Help manage our appointment system, ensuring efficient scheduling.
* Handle phone calls, emails and correspondence, addressing requests/queries promptly and politely, while maintaining confidentiality.
* Prepare and write request forms for clients.
* Scan and organise client-related documentation.
* Use chip and pin device to take bookings/payments, in person and via telephone.
* Deal responsibly and proactively with complaints.
* Build positive rapport with clients and encourage great feedback.
* Support the sonographer, helping the clinic/list run smoothly.
* Chaperone the sonographer for certain examinations e.g. a transvaginal scan.
* Keep the reception room tidy, clean, and organised.
* Inform manager when stock is low.
* Prepare room/list for next clinic shift, communicating handover information to colleagues.
* Participate in mandatory training and audits, as needed.
Essential Qualities/Skills
* Patient and kind to clients/colleagues.
* Presentable and friendly demeanour.
* Excellent telephone manner.
* Excellent communication and interpersonal skills, with the ability to interact politely and empathetically with a diverse range of clients.
* Good handwriting and attention to detail when writing request forms.
* Hardworking and resourceful.
* Punctual.
* Experience and knowledge of Microsoft Word.
* Satisfactory DBS check prior to starting work.
Desirable Requirements
* Previous experience working as a receptionist in a healthcare setting.
* Experience and knowledge of working in a sales environment and taking payments.
* Flexibility/interest in working extra shifts, when other members of staff are on annual leave/sick eg. Monday morning, Tuesday (11:00am -7:30pm) and/or Thursday morning.
* Interest in working additional regular hours, when more become available.