Description
ASA Recruitment’s client, a Public Sector organisation in Edinburgh are currently looking to recruit 2x User Researchers, for initial 12 month contracts (with potential extensions) on a rate c.£450/day outside of IR35 (based on experience).
Responsibilities:
1. Establish and collaborate with targeted user groups to gather information about their current experience, pain points and specific requirements
2. Conduct focus groups and user research interviews; assist with usability testing; document findings & recommendations
3. Work closely within a multidisciplinary team, including UX colleagues, UI developers and programmers
4. Ensure all work and research comply with the law and equal opportunities policies
5. Be the Voice of the User for the project
6. Assist with identification and creation of personas, drawing on existing and new ethnographic / demographic data and research
7. Assist with the sourcing and recruitment of users that are representative of one or more persona groups
8. Collaborate with others on the project team to ensure user needs are reflected in user journey maps
9. Conduct usability testing through defined, iterative stages of the project
10. Ensure an evidence-led approach is followed throughout, adhering to legal and ethical user research principles & governance
11. Document findings for a range of internal and external stakeholders
Additional Service Design Responsibilities:
12. Apply service design principles to ensure end-to-end user journeys are cohesive across all touchpoints (digital and non-digital)
13. Map and analyse as-is and to-be service journeys, identifying pain points, gaps, and opportunities for improvement across the whole service ecosystem
14. Contribute to the creation and maintenance of service blueprints, aligning front-stage user interactions with back-stage processes and systems
15. Work collaboratively with product, policy, operations, and delivery teams to ensure services are holistic, inclusive, and user-centred
16. Identify and support improvements to service processes, workflows, and interactions that impact user experience
17. Facilitate or support service design workshops and co-design sessions with stakeholders and users
18. Ensure that user research insights inform service design decisions, service standards, and continuous improvement initiatives
19. Support the definition of service design measures of success, including user satisfaction, accessibility, and service performance
20. Consider accessibility, inclusion, and equity in the design of end-to-end services
21. Champion a whole-service perspective, ensuring alignment between user needs, organisational goals, and operational feasibility
Essential Skills & Experience:
22. Proven experience and UCD-driven methodologies, conduct user research activities (quantitative and qualitative)
23. Understand qualitative & quantitative research methods
24. Awareness of costs and budgets
25. Confident in presenting findings & recommendations from user research to business users
26. Have an awareness of current technology / user-centred trends
27. Public Sector experience is essential