Overview
Join Barchester Healthcare as a Sales Coach, working remotely with frequent visits to London and national travel. You will support the Customer Experience and Marketing team by delivering training and improving conversion rates for care homes and resident occupancy, applying customer insight, data, and sales strategy.
Responsibilities
* Understand current working practices & results for enquiries/sales, immersing yourself into our enquiry‑to‑admission journey
* Identify key conversion points in our enquirer's journey and build and deliver training to maximise conversion rates, utilising customer insight to direct actions
* Complete training needs analysis to identify gaps & propose programmes driving commercial performance
* Work to provide a suite of training materials, such as online, in person and bite‑size modules, aligned to Learning and Development and Barchester brand tone of voice
* Support design of structured/formal learning to deliver Occupancy Improvement both technical and skill based
* Support a digital‑first approach, whilst offering a blended approach to training delivery working with the operators to understand best delivery method and fit to achieve commercial outcomes
* Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities
* Be available to travel nationally where learning is required where face‑to‑face is the best fit
* Ensure you create learning environments with the right tools & systems in place for effective learning
* Prepare for all training to ensure the quality of the delivery is of a high standard
* Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots
* Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success
* Provide ongoing coaching support to leaders on a one‑to‑one basis where required
Qualifications & Experience
* Demonstrable growth in commercial success as a result of creation and delivery of learning interventions
* Previous experience of working as a sales trainer, with a specialism of conversion
* Sound understanding of best‑in‑class sales practice & standards in a fast‑paced environment across multiple customer‑facing channels
* Possess a full UK driving licence and have ability to undertake regular travel across the UK with overnight stays
* Understanding of sales strategies to apply to the Barchester customer journey
Pay and Benefits
* Base pay: £48,000 per annum
* Generous car allowance of £6.5k
* Annual bonus
* 25 days holiday plus bank holidays
* Life cover
* Access to a wide range of retail and leisure discounts at big brands and supermarket
* Free access to medical specialists and second opinion
* Confidential and free access to counselling and legal services
Position Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Human Resources
* Industries: Hospitals and Health Care
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