JOB DESCRIPTION
Function/Department:
Operations
Position:
Care Assistant
Immediate manager:
(Job title and name):
Branch Manager
Additional reporting line to:
Field Care Supervisor / Field Care Manager
Contract type:
Permanent
Position location:
Branch location
1. Job Description
As a Care assistant at Prestige Nursing and Care Coventry, you will ensure the highest level of care, support and well-being is delivered to our clients by meeting physical, health, social and emotional needs (in line with the care plan) and adhering to Prestige Nursing & Care policies, procedures and values at all times.
As a Care assistant, you are responsible for caring for clients within their own home in line with their assessed needs and care plan, including risk assessments.
Prestige Nursing & Care expect that all its Care assistant should have the knowledge, attitude and skills necessary to maintain a safe and competent standard of caring practice.
Care assistant must not attempt anything they are not capable, trained or qualified to do and must follow agreed ways of working to carry out tasks they have been trained to do.
2. Key Relationships
External Stakeholders
o Clients
o Relatives / Next of Kin / Advocates.
o Case Management.
o Allocated Care Manager (Social Worker, Occupational Therapist).
o GP.
o Other Healthcare professionals.
Internal Stakeholders
o Branch Manager
o Care Planner
o Field Care Team
o Carer Colleagues
o Registered Branch Nurses – for Professional Carers who support complex care clients, it is imperative they work in a collaborative way with the Registered Branch Nurse, who has delegated certain healthcare tasks to Professional Carers to ensure the client’s healthcare needs are met.
3. Main Responsibilities
§ Provide care in line with Prestige Nursing & Care’s policies and procedures.
§ Respect the individuality and confidentiality of each client, in line with data protection (GDPR) legislation.
§ Respect the client’s independence and ensure the client has choice and control.
§ Follow the client’s care plan, ensuring that the client’s independence, privacy, dignity and respect is maintained at all times.
§ Supporting the client with daily living tasks in line with the care plan.
§ Supporting the client with personal care in line with their care plan, which could include:
§ Washing, showering, bathing
§ Dressing and undressing
§ Supporting with toileting needs, including catheter bags, stoma bags
§ Assisting with eating and drinking and food preparation (including food modifying where a person is identified as at risk of choking)
§ Administering medication.
§ Following appropriate training and where required, support clients to move as per the client’s moving and assisting risk assessment, ensuring that correct moving and assisting techniques are used.
§ Following appropriate training and a successful competency assessed by the Branch Registered Nurse, perform delegated healthcare tasks.
§ Where indicated in the care plan, support the client to access community facilities, which may include shopping trips, swimming / hydrotherapy, attending medical appointments, social functions / activities etc.
§ Where indicated in the care plan, support the client with managing their finances, such as paying bills, shopping etc.
§ Write and maintain up to date daily care log reports, in line with the clients care plan.
§ Carry out their duties in line with the Health & Social Care Act (2012), Mental Capacity Act 2005 (England) and Adults with Incapacity Act 2000 (Scotland), Human Rights Act (1998) and the Equality Act (2010).
§ Where a client has been assessed with lacking capacity, ensure that where best interest decisions have been made, these are adhered to.
§ To be kind and courteous at all times.
§ Ensure the health, safety and welfare of the client, and yourself and other colleagues, in line with Health & Safety legislation.
§ Promote a healthy and safe working environment, reporting and health & safety concerns / issues to the Branch immediately.
§ Raise any safeguarding concerns immediately to the Branch.
§ Following training and a successful competency assessment, ensure mediation is administered as per the client’s MAR (Medication administration record) charts.
§ Ensure MAR (Medication administration record) charts are completed fully and legibly, where there are any anomalies in the record, ensure these are raised immediately to the Branch.
§ Report any accidents, incidents, near misses immediately to the Branch.
§ Utilise the Branch out of hours (on call) where required to escalate any concerns or issues.
§ Maintain regular communication with their Branch Manager, Care Planner and other key contacts outlined by the branch.
§ To monitor and action training renewals as required by following expiry dates on the team portal.
§ Attend branch team meetings at least twice a year.
§ Participate in supervision at least four times a year.
§ Co-operate with the business in investigations, which may include attending an investigation meeting.
§ Communicate effectively and clearly to promote understanding.
§ To report any changes to health or needs of the client to the Branch immediately, where requested to contact the GP / other healthcare professionals.
§ To work in a collaborative and co-operative manner with all health care professionals involved in the provision of care and to recognise and respect their contributions within the care team.
§ Ensure the gifts policy is adhered to, and where offered a gift (regardless of value), this is reported to the Branch Manager.
§ Promote the values of the business.
§ Support the business Sustainability strategy by promoting recycling, reducing energy consumption and efficiency.
4. Accountabilities
§ Provide a high quality of care, adhering to policies, procedures and the client’s Care Plan, including risk assessments at all times.
§ Promote as a positive role model for the business.
5. Person Specification
Essential
§ Ability to work on own.
§ Good communication skills, both written and verbal.
§ Ability to problem solve.
Desirable
§ QCF / SNVQ Level 2 in Health & Social care (or equivalent).
§ Experience of providing care in a paid or unpaid capacity.
§ Full Driving licence.
§ Experience of supporting people with dementia.
§ Understanding of safeguarding and adult & child protection.
§ Understanding of the Mental Capacity act (England) and Adults with Incapacity Act (Scotland).
§ Understanding of Health & Safety at work.
§ Computer literate.
6. Competencies & Behaviours
§ Ability to work independently within the community.
§ A strong sense of responsibility.
§ Good communication skills.
§ Reliable, honest, and trustworthy.
§ Understand the need for and maintain confidentiality.
§ Professional, friendly, and willing disposition.
§ Ability to empathise with clients and their families.
7. Values
All aspects of our business, including the relationships we create, our approach to work and the decisions we make are built upon our values. Our values are a commitment to collaborative working to deliver excellent client care and experience. The values ensure we remain supportive, transparent and accountable including embracing diversity, as we belief that everyone counts. The values help us to remain efficient in delivering health and high-quality care for all, now and for future generations.
1. Care made better: for those we support and each other.
2. Quality made better: ensuring the highest standards of dignity, care and respect for all.
3. Life made better: exceptional people providing exceptional care in your community.
§
8. Approval
Version
2 – England
Date
09/04/2025
Document Owner
Andrea O’Connor
Prestige Nursing & Care Accountabilities
Confidentiality
All Prestige Nursing & Care colleagues have a legal and ethical duty to protect confidential information, including colleague and client data, ensuring it is used only for its intended purpose. All colleagues must handle and disclose information lawfully and in line with company policies, maintaining the highest standards of confidentiality and data protection.
Information security and governance
All Prestige Nursing & Care colleagues must stay up to date with information governance, security, confidentiality, and data protection requirements. All colleagues must adhere to company policies, procedures, and guidance to ensure information is managed legally, securely, efficiently, and in compliance with regulations. This includes appropriately handling records created or held during employment, ensuring availability for sharing while following confidentiality policies, procedures, and guidelines (e.g., Freedom of Information Act 2000, Caldicott guidelines).
Safeguarding
All Prestige Nursing & Care colleagues are responsible for safeguarding. All colleagues must protect and promote the welfare of children, young people, and adults at risk by staying informed on safeguarding and information-sharing policies and procedures. It is essential to attend training to recognise indicators for concerning behaviours and report any concerns or allegations in line with company and regulatory guidelines. Safeguarding supervision should be sought as needed.
Health, safety and wellbeing
All Prestige Nursing & Care colleagues have a legal duty to ensure the health, safety and wellbeing of themselves and others whilst at work. This includes following safe working practices, reporting accidents and hazards to their manager, and adhering to relevant policies, including moving and handling guidelines. All colleagues must actively contribute to a positive health and safety culture by understanding and complying with company procedures.
Equality, diversity, and inclusion
Prestige Nursing & Care is committed to equal opportunities, ensuring all colleagues are treated fairly regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All colleagues must uphold this policy by treating others (including clients and colleagues) with dignity and respect, eliminating discrimination, harassment, and victimisation, and reporting any incidents. Inappropriate behaviour and language should be constructively challenged, promoting a culture of inclusion and positive change.
Environmental sustainability
All Prestige Nursing & Care colleagues must actively engage in sustainable practices to reduce environmental impact in the workplace. This includes conserving energy and water, minimising waste, recycling appropriately, and reducing unnecessary resource use. All colleagues must comply with company sustainability policies and procedures, support eco-friendly initiatives, and consider environmental responsibility in daily tasks. By adopting sustainable practices, we contribute to a healthier planet and a more efficient workplace.