Job title Temprary Customer Service Administrator Location Waltham Abbey Hours of work Contracted 40 hours week Monday to Friday Salary £12.21 per hour Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years. Main purpose of the role: To carry out administrative duties covering various responsibilities to support the Customer Service, Sales and returns teams. KEY DUTIES AND RESPONSIBILTIES Processing sales and returns via email or phone in line with Robert Lee's policy Achieving 100% data accuracy when processing customer requests Communicating with clients and suppliers for information Contact clients to obtain missing information or answer queries Liaise with the Logistics department to ensure special requests are met and scheduled Stay up-to-date with new products and features To support new aspects of the business as the company evolves. Key Performance Indicators All documents and processes are completed daily Data quality metrics not limited to: Consistency Completeness Timeliness Accuracy Auditability Technical Skills Familiarity with SAP is preferred but not essential Accurate data entry into Excel Excellent time management skills Overall awareness of Customer journey Soft Skills Customer service driven. Resource Management. Ability to build rapport with an aim to resolve issues. Open minded (listen, share ideas etc.) and able to bring added value and innovation Ability to handle conflicts / problem resolution etc. Agility, able to adapt / respond to a constantly changing and demanding environment Excellent written and verbal communication skills To work in accordance with the General Data Protection Regulations and Data Protection Act 2018. Ethics & Compliance, ability to apply and adhere to RLD value and policies If you feel you have the relevant experience then wed love to hear from you, apply today!