We're making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.
Portsmouth Water are delighted to have an opening for a Network Administration Advisor to join our Network department on a six‑month fixed‑term contract. The role is focused on delivering administrative services to the department's back‑office function and supporting its operational delivery.
Key Responsibilities
* Deliver excellent customer service when dealing with internal and external customers, providing technical advice on operational matters.
* Raise and prepare Work Orders containing accurate information for technicians to visit customers' properties.
* Communicate with colleagues in the wider Network Team to help maintain a professional relationship with internal and external customers.
* Ensure all Work Orders are prepared in a timely and accurate manner.
* Log all written and telephone contacts correctly and in a timely manner on the CRM system.
* Demonstrate and promote collaborative working.
* Demonstrate and promote PW Company Values and behaviours.
* Work collectively and respectfully as a team with colleagues in the department.
* Meet required and agreed performance objectives.
* Undertake all Department processes, procedures and standards in accordance with specification and to the very highest level.
* Understand and comply with GDPR and all policies and procedures relating to Health and Safety.
* Methodical and organised.
* Reliable and hardworking.
* Able to work under pressure within a busy office environment.
* Capable of multitasking whilst retaining attention to detail.
* Adapt communication style according to customers' needs.
* Ability to learn new skills.
* Excellent time management.
* Confident and strong communicator.
* Expected to work well within a team and individually as and when required.
* Ability to understand and assess numerical and statistical information.
* Sound knowledge of all Business IT systems.
* Disability Confident employer will generally offer an interview to applicants who declare they have a disability and meet the minimum criteria for the job.
Flexibility and Working Hours
As this role supports a 24‑hour water supply operation, there will be occasions when support is required outside normal business hours. Applicants should therefore be able to offer a level of flexibility to support the Network function. The company is happy to consider flexible working arrangements.
Benefits
* 25 days of annual leave plus bank holidays.
* Generous pension scheme, with up to 15% contribution from the employer.
* Non‑contractual bonus of up to 6% of basic salary, linked to company performance.
* Enhanced maternity, paternity and adoption leave and pay.
* All‑expenses covered summer and winter social events.
* Life assurance scheme providing a 4x salary lump sum benefit in case of the unexpected.
* Confidential mental health and wellbeing support 24/7 via Employee Assistance Programme; physical health support via Virtual GP service (8 am–10 pm, 7 days a week) and HealthHero app.
* Exclusive discounts at thousands of retailers and additional perks such as Electric Vehicle Scheme (after 1 year), Cycle to Work Scheme, Health Cash Plan and more.
#J-18808-Ljbffr