Title: Retail/Sales Assistant
Start date: ASAP
Duration: 2 months
Location : Bicester Village
Working pattern: 40 hours per week, including shifts and weekends
Shifts usually run from 11 am to 8 or 9 pm, with Sundays starting at 12 noon
Description:
* Start each shift with a customer-ready floor and end by fully replenishing and preparing for the next day.
* Stay active and engaged on the selling floor throughout the day.
* Maintain fitting rooms, ensuring regular cleanups and readiness for customers.
* Support markdowns, bi-annual inventory, and pre-sale activities.
* Participate in store contests and contribute to team objectives.
* Consistently achieve individual sales goals while demonstrating Burberry Behaviours.
* Deliver excellent customer service with strong selling skills, motivation, and communication.
* Build and maintain customer loyalty through active client development and follow-up.
* Keep an updated and detailed client book, ensuring accurate client records.
* Complete all Cultivate activities including relationship emails, client reactivation, capture compliance, and client invitations.
* Follow company policies, procedures, and visual standards in line with Burberry guidelines.
* Execute monthly floorsets and maintain visual presentation through proper replenishment and product handling.
* Ensure merchandise is folded, hung correctly, and ticketed discreetly inside items.