Customer Service Advisor
Location: Hemel Hempstead
Salary: £26,000 - £30,000
Hours: Monday to Friday, 9:00am - 5:30pm
Full-time office based | Permanent
We are recruiting on behalf of a fast-growing, innovative British SME that is scaling rapidly. This is an exciting opportunity to join at a key stage of growth and play an important role in helping establish and shape the company's customer service function.
This is not a "sit and answer emails" role. We are looking for someone with a solid customer service background, proven longevity in previous roles, and the confidence to take initiative in a growing business.
The Role
You will be one of the key points of contact for customers and retail partners, supporting enquiries across phone, email and live chat. As the company continues to grow, you will help build and improve customer service processes, ensuring a high standard of care and professionalism at all times.
In a small but expanding team, everyone supports each other - so you must be comfortable stepping outside of strict job descriptions and helping where needed.
Key Responsibilities
Respond professionally and confidently to customer enquiries across multiple channels
Resolve queries efficiently and with a solutions-focused approach
Process returns, replacements and warranty claims
Liaise with warehouse and logistics teams regarding deliveries and stock
Support B2B and trade partner enquiries
Maintain accurate CRM records
Provide feedback to improve processes and customer experience
Assist with general office support duties when required
What We're Looking For
Strong and proven customer service experience (minimum 5+ years)
Demonstrated stability and longevity in previous roles
Confident communicator with a professional telephone manner
Proactive, forward-thinking and comfortable taking ownership
A "go-getter" mindset who enjoys being part of building something
Able to adapt in a fast-paced SME environment
Comfortable using CRM systems and Microsoft Office This role will suit someone who enjoys variety, thrives in a growing business, and wants to be part of shaping a department rather than simply following established processes.
Benefits
Competitive salary
Staff discount
Career development opportunities within a rapidly growing company
Supportive and collaborative team culture
If you are organised, confident and ready to contribute to a business that is scaling quickly, we would love to hear from you.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support