The Role
A smart and friendly individual is sort to welcome all arriving and departing guests at the main Hotel entrance. You will often be the first and last person a guest sees making you an important part of their memory of Great Fosters.
Join our Front of House team supporting our full time team of receptionists and concierge during peak periods. As a Concierge you will welcome all arriving and departing guests at the main Hotel entrance. You must be someone bright, extremely well presented with a friendly, confident yet relaxed manner when dealing with the public. You will often be seen as the point of contact for all enquiries for arriving and resident guests. You must have a five-star smile! and a warm and welcoming personality. You are key to our guests experience throughout their stay.
From the time a guest enters the hotel to the time they leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will liaise with other departments and the Guest Services Managers to ensure guest requests get satisfied. Your main duties include.
1. Covering a variety of shifts between the hours of 7am and 11pm, including weekends
2. Welcoming guests on arrival to the hotel
3. Introducing arriving guests to the hotel receptionist using their name
4. Assist arriving and departing guests with their luggage
5. Showing arriving guests around the hotel before showing them to their rooms
6. Showing guests to Hotel Reception or the Restaurants/Lounge/Function rooms for non-resident guests or those attending functions/conferences and weddings
7. Answering guest queries
8. Giving out information on the hotel facilities helping guests to get the most out of their stay.
9. Making arrangements following guest requests; taxis, train times, car rentals, theatre tickets
10. Each shift check arrivals for returning guests and VIP guests making sure returning guests and those celebrating special events are recognised and acknowledged
11. Assisting Hotel Receptionist with reception duties
Requirements
12. Excellent standard of personal appearance
13. A presence as a host on the main entrance
14. Excellent verbal communication confident yet relaxed and friendly
15. Bright, warm, and friendly disposition
16. Genuine desire to serve our guests whether hear for business, pleasure or a special occasion.
17. Ability to work shifts and weekend days outlined
18. Own transport to allow for shift work outside of public transport hours
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