Aftersales Administrator
Location: Warwick | Full-Time | Fixed-Term Contract (until end of the year)
25 days holiday plus bank holidays
Are you an organised and customer-focused administrator who thrives in a busy, service-driven environment? We are recruiting for an Aftersales Administrator to support a dynamic Customer Services team at our Warwick Head Office.
This is a fantastic opportunity to join a well-established, values-led organisation, supporting both customers and Field Service Engineers to ensure a seamless aftersales experience.
The Administrator Role
As an Aftersales Administrator, you will play a key part in ensuring the smooth running of the service process. Acting as a central point of contact, you’ll provide essential administrative support, maintain accurate records, and ensure all invoicing and parts processes are handled efficiently and within agreed service levels.
This is a varied and hands-on role where attention to detail and strong communication skills are essential.
Key Administrator Responsibilities
Accurately update completed engineer job sheets, ensuring parts, labour and notes are correctly recorded
Raise and process customer invoices in a timely manner
Manage van stock orders for engineers and contractors
Order parts and track stock availability
Validate and update CRM records and product registrations
Liaise with customers and engineers to assist with bookings, rescheduling and general enquiries
Support invoice queries and ensure all chargeable work is processed
Maintain accurate service data across multiple systems
Support reporting requirements and continuous process improvements
Work collaboratively with the wider Customer Care and Technical teams
About You
We’re looking for someone who is:
Experienced in a customer service or administrative role within a similar environment
Confident using IT systems, including Office 365, Excel and CRM databases
Comfortable working with numbers (invoicing, pricing, part codes)
Highly organised with strong attention to detail
Proactive, accountable and able to work independently
A confident communicator who can build effective working relationships
Comfortable working in a fast-paced environment
Experience with SAP, stock management or operational reporting would be advantageous but is not essential.
Minimum education requirement: GCSE (or equivalent).
What’s on Offer
Flexible working hours to support work-life balance
Annual wellbeing calendar and access to dedicated mental health support advisers
A strong values-driven culture focused on Modesty, Integrity, Collaboration and Accountability
Buy and sell holiday scheme
Long service awards
Bonus, pension and company share schemes
Staff discount scheme and rewards portal
If you are a detail-oriented administrator who enjoys supporting technical and customer-facing teams, we would love to hear from you.INDH