Overview
At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We believe in a better future when we uplift others and enable our people to thrive at work and at home. The Service Technician is responsible for providing exceptional customer service and technical support. This role delivers the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site under our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. Seeking candidates from in or around the Peterborough surrounding area.
Responsibilities
* Diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
* Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), customer breakdowns, warranty work, hire and commissioning workloads.
* Build and maintain strong relationships with customers, acting as a trusted point of contact.
* Collaborate with Service desk, Sales, and Operations Team to establish strong communication channels and share key customer insights.
* Use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications to diagnose and repair units.
* Generate regular reports on completed invoiced work orders.
* Foster strong customer relationships through exceptional service and clear communications with supervisors, regional service managers, senior technicians and customers to drive continuous improvement.
Qualifications
* Proven experience in a service or field-based technician role.
* Strong knowledge of customer service principles and excellent interpersonal skills.
* Effective communication skills and analytical thinking with problem-solving abilities.
* Proficiency in using Apps, diagnostic software, and MS Office Suite.
* Knowledge of the manufacturing industry is an advantage.
* People and communication skills with a positive mindset; able to work with minimal supervision.
* Appropriate skilled-based certificates with F-Gas.
* Able to cover standby and call outs on a planned scheduled basis, including weekdays, weekends and bank holidays.
* Proficient in Microsoft Office Suite and UK driving licence; company vehicle will be allocated.
* Right to Work status confirmed for country of application.
You Can Look Forward To
* Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
* Company van and a fast-paced working environment.
* An excellent working culture and community with a structured induction plan and continued learning and development.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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