Purpose of the role
The Installation Coordinator is responsible for coordinating and supporting the smooth delivery of lift installation projects. Acting as the central point of contact between engineers, contractors, builders, and clients, the role ensures projects are delivered on time, within scope, and in line with safety and quality standards.
Key Responsibilities
1. Project Coordination
* Schedule and coordinate installation works with engineers, contractors, and clients.
* Prepare and issue installation programmes, work schedules, and progress updates.
* Monitor project milestones and proactively resolve scheduling or site-related issues.
2. Communication & Liaison
* a. Act as the primary office-based contact for site teams, contractors, and builders.
* b. Communicate technical requirements, site readiness needs, and delivery schedules.
* c. Liaise with suppliers and logistics teams to arrange timely delivery of equipment and materials.
3. Documentation & Compliance
* Ensure all installation documentation, risk assessments, and method statements are in place.
* Maintain accurate records of site communications, variations, and project progress.
* Support health & safety compliance and adherence to company procedures.
4. Administrative Support
* Manage project paperwork including permits, RAMS, and completion certificates.
* Track and report on installation costs, hours, and resources.
* Assist with handover documentation to clients and service teams.
Additional/different responsibilities in line with the position on occasion.
Skills & Experience Required
* Previous experience in a coordination, scheduling, or project support role (ideally within the lift, construction, or engineering sector).
* Strong organisational skills with the ability to prioritise multiple projects.
* Excellent communication skills to liaise confidently with engineers, contractors, and clients.
* Proficient in MS Office (Word, Excel, Outlook) and project planning tools.
* Knowledge of construction site processes and H&S requirements (CSCS, SMSTS or similar advantageous).
* Detail-oriented with strong problem-solving skills.
Personal Attributes
* Proactive and adaptable with a hands-on approach.
* Strong team player with the ability to build positive relationships.
* Calm under pressure with a solution-focused mindset.
Core Values
Personal
* Simplicity is virtue – it should always be easy for our customers to work with us
* We believe in local presence through local staff
* We act as team players and put priority on helping our colleagues
Progressive
* We continuously review our product line to ensure the best design and flexibility
* We ensure quality throughout the value chain
* Our profits enable new investments
* We always strive to improve; we never get satisfied
Professional
* We can always do more, always aim higher
* We believe that having fun at work creates success
* We believe in a decentralised organisation with central coordination