Job Title: Business and Customer Support Assistant
Salary: £14.18 per hour
Location: Various Council buildings
Contract Type: Temporary until 31 March 2026
Our client is seeking two Business and Customer Support Assistants to support the Legal Team with licensing applications and a range of administrative duties. These roles will also involve occasional reception cover at different Council buildings.
Posts Available
Post 1: 28 hours per week, worked over 4 days (day off to be agreed) – Temporary until 31 March 2026
Post 2: 36.25 hours per week, worked over 5 days – Temporary until 31 March 2026
The Role You will provide high-quality business and customer support, primarily assisting with the processing of licensing applications in line with legislation and council policies. You will issue licences, respond to enquiries and complaints, and manage a variety of administrative, financial, and project-related tasks. The role requires strong IT skills, excellent organisational abilities, and a customer-focused approach.
Key Responsibilities
Provide excellent customer service from the first point of contact, including by phone, face-to-face, online, and within council buildings
Ensure customers receive accurate information and timely services wherever possible
Assess and process customer requests in accordance with legislation, council guidance, and policies
Handle enquiries and complaints professionally and efficiently
Process licensing applications accurately and within required timescales
Ensure compliance with relevant legislation and procedures
Issue licences and maintain accurate records
Prepare and format documents such as letters, reports, and mail merges
Enter and process data, including sensitive information, across multiple systems
Ensure information is managed, stored, and handled in line with data protection requirements
Organise and maintain physical and electronic filing systems, including archiving and retrieval
Process orders, invoices, payments, and cash in line with council procedures
Maintain and reconcile financial records and documentation
Raise invoices for services and support the recovery of outstanding payments
Contribute to the review and improvement of processes and procedures
Identify and help implement more efficient, customer-focused ways of working
Collate, check, and organise data from a range of sources
Produce reports to support informed business decisions
Assist with tasks and projects, including continuous improvement initiatives
Support the coordination of project documentation and communications
Skills and Experience
Excellent customer service and communication skills
Strong IT skills with the ability to work confidently across multiple systems
Ability to manage competing priorities and meet deadlines
High level of accuracy and attention to detail
Ability to handle sensitive and confidential information appropriately
Previous administrative, financial, or licensing experience is desirable