Job Overview
The ultimate goal of the Corporate Client Suite Receptionist is to own the space and manage the access/egress of all visitors and contractors in accordance with the Client's defined processes.To conduct oneself in a warm, professional and engaging manner and deliver the Signature brand standard that exceeds expectations and creates a memorable experience for all building users (visitors and colleagues). To be an active and contributing member of the Guest Services team, ready to step in and support any area at any time and go above and beyond expectations.
1. To ensure all visitors are appraised of emergency evacuation procedures and made aware of where to enter and leave the Client's premises by way of the designated access points
2. To positively identify all visitors and contractors before granting access and checking them in
3. To be highly visible, always available and the “go to” person for queries
4. To be immaculately groomed, approachable, and helpful always
5. To deliver a 5* hotel concierge style experience in the lobby area by hosting and delivering a personalised experience
6. To handle special requests including preferences for colleague's and visitor's time on site, as well as show intuition and empathy in all kinds of situations
Main Duties
7. Operate under a “How Can I Help” mindset Deliver an experience that is professional, friendly and attentive always To anticipate the needs of visitors and colleagues To proactively look out for building issues, ensuing a swift resolution Proactively manage queues, striving to make the arrival or departure process as efficient as possible Be the face of the facilities team by providing tangible service that is visible and easily accessible Greet and acknowledge all visitors and colleagues in the lobby areas as they arrive/depart/pass by, ensuring they receive exceptional service Always conduct oneself in a professional manner, adhering to established standards of conduct, department procedures and policies
What we are looking for
8. 1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence Immaculate grooming, personal presentation and sense of style Comfortable with wearable and mobile tech (radios, headsets, tablets) Must be able to identify and resolve issues, and to meet and exceed the expectations of our client Must be highly proficient in Outlook, Word, Teams, and Chrome Competent using visitor and space management tools, such as Condeco, ProxyClick, etc Essential to be able to process large volume of queries across multiple platforms Core skills required: Accountability and responsibility, personal organisation, prioritisation, initiative, engaging with the customer, communication, adaptability, attention to detail
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .