Salary
Competitive, based on skills, experience, and qualifications
Location
London, Southeast Coast, and Kent
Role Overview
We have a fantastic opportunity for a Domestic Major Loss Adjuster to join a global business. In this role, you will manage major and complex domestic loss cases exceeding £100,000. You will work closely with internal and external specialists, requiring expert negotiation skills, strategic thinking, and clear communication. This position offers a healthy work/life balance with a mix of home and office-based working and dedicated technical and managerial support.
Key Responsibilities
* Lead the management of high-value domestic loss cases.
* Coordinate with policyholders, insurers, contractors, and other stakeholders.
* Ensure clear and effective communication to explain complex details and negotiate settlements.
* Work collaboratively with a team to provide top-notch service and solutions.
Team & Structure Highlights
* Ring-Fenced Team: Work within a dedicated DM team on hourly chargeable rates, a unique approach in the industry.
* Strong Support: Each Loss Adjuster is assigned an Executive; no claim is handled alone.
* Caseloads: Typically 40 - 45 major loss claims per year.
* Progression & Development: Structured progression programs, actively supporting CILA qualifications and technical growth.
* Bonuses & Recognition: A lucrative bonus scheme rewards high performance.
Essential Skills & Qualifications
* Full UK Driving Licence for necessary travel.
* Excellent communication and negotiation skills.
* Experience in handling complex domestic losses exceeding £100,000, or strong ambition to progress to this level.
* CILA status or working towards qualification is preferred, but candidates with strong technical and communication skills are welcome.
* Familiarity with Apple software such as iPads or other tablets.
* Comprehensive training specific to company standards.
* Access to Company University with 15,000+ on-demand courses and formal education opportunities.
* Company Car Scheme or cash allowance.
* Flexible working options.
Health & Support
* Private healthcare plan, including pre-existing conditions.
* Employee Assistance Programme.
* Life assurance and Group Income Protection.
Other Perks
* Voluntary benefits: dental cover, cycle to work scheme, season ticket loan, wellness and digital GP applications.
* Discounts on various products and services.
If you’d like to discuss this role further, please get in touch today!
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