Reception Duty Manager
Holiday Inn London - Regent's Park
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The Opportunity
Creating memorable hospitality experiences for our guests begins the moment they walk through our hotel doors. As the saying goes, "first impressions last."
What You'll Do:
* Lead from the Front: Oversee one of the most important operations at the hotel, delivering unforgettable experiences and maintaining high levels of service at all times.
* Welcome with Warmth: Ensure your team greets guests with a smile, making their arrival experience smooth and memorable.
* Motivate & Inspire: Lead your team through a positive and engaging culture, delivering exceptional hospitality service.
* Guide with Passion: Provide direction to a team of Hospitality Service Experts who are dedicated to delivering outstanding guest experiences.
* Develop & Thrive: Take ownership of your team's ongoing development, fostering their skills and abilities.
Why Join Us:
Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
Supportive Environment: Thrive in a dynamic setting where your leadership and people skills are valued and encouraged.
Benefits
* Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and tv
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
Ideal Candidate
* Proven track record in managing the front office departments within a busy hotel environment.
* YOU will possess exceptional people management
* Possess good commercial awareness and sales capabilities
* Branded hotel experience (Preferred)
* Experienced user of Opera, and Microsoft Office (Preferred)
* Excellent IT skills (MS Office, Financial systems) and numeracy
* Excellent oral and written communication skills
* A positive and engaging demeanour with the ability to drive and motivate teams.
Hotel
Discover the vibrant heart of London at the Holiday Inn London - Regent’s Park Hotel! Perfectly positioned just minutes from Great Portland Street and Regent’s Park Tube stations, our hotel offers seamless access to the city’s top attractions. Located near the A501 and only a 45-minute drive from Heathrow Airport, getting here is a breeze.
Step outside and find yourself immersed in the lush greenery of Regent’s Park or the bustling energy of Oxford Street’s shopping paradise, both within walking distance. Family fun awaits at nearby hotspots like Madame Tussauds, the Sherlock Holmes Museum, and London Zoo.
For culture enthusiasts, the British Museum, less than a mile away, invites you to uncover ancient treasures and explore global cultures. The British Library, with its diverse exhibitions, is also just a short stroll away.
The excitement doesn’t end there! Theater lovers can reach the dazzling West End in just a 15-minute walk, where world-class shows await. And don’t miss the vibrant bars and restaurants of Soho, perfect for a night out on the town.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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